Joined: 23 Dec 2007Posts: 43Location: Deptford, London
I've recently received a new Brightbox as part of the package change due to the deactivation of Second Line. However, I was told that not only my package will change from 8mbps to 20mbps but the new Brightbox will somehow help improve the speed also (??) I'm not a very technical person but can only take their words for granted.
In reality, Brightbox gives me roughly 2mbps slower than what I could get with Livebox. I first questioned the Call Centre about the package but got a few predictable confusing answers, such as my line only supports upto 3mbps. Their quoted speed is apparently on ADSL1, and they don't seem to have info or understand about ADSL2+
Anyway, forget about the package change I'm just wondering why the speed on Brightbox seems to be inferior to Livebox. Maybe I'm just better off continuing with Livebox.
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