on Wednesday, mid-afternoon, suddenly no apparent connection via iPad. Booted desktop - similar result - 'IE cannot display the webpage - connectivity issues'. Switched off everything including router, re-booted everything. Intermittent connection/freezing/hanging/no webpage etc etc. No time to mess about further at that point - switched everything off including router and left overnight.
Yesterday morning bright and early, battle commenced. Rang Orange/EE or whatever they are currently calling themselves at 8.45 am. Spoke to them for 1 1/2 hours approx, finishing at 10 am. You can all imagine, everything was booted, de-booted, set, re-set - all the usuall kerfuffle. Eventually was told that I would be called back in 4 hours. Cue hollow laughter.
Summoned friend 'who knows about these things!', whom I trust as he builds and programs in spare time. He came bringing spare laptop running both Windows and Linux. Same result - intermittent connection and so forth. So we now have 3 nos appliances, running different systems, all with same problem - so not my computer, then?
Ring Orange back and let him speak to them - the exact same runaround for another hour or so. We cleared all caches and DNS cache, booted/re-booted/set/re-set ad nauseum. Finally, Orange admitted they had a problem (Houston!) and were just about to give us a 'reference' number when my landline handset battery gave up the ghost due to several hours continuous usage.
So we had to get another handset and ring back - AGAIN!!! This meant going through exactly the same saga for another hour, because no-one will believe what we say and they cannot contact the person to whom we spoke previously, so we are forced to do the entire nonsense again. FINALLY, they admit also that they have a problem - will I ring back in two hours.
So I do, and this time refuse to go through the procedure again, stating that this has been done so many times it's useless. Finally I am asked if I am in the Guildford area - I'm about 10 miles south in Farnham - as apparently they have many customers with problems in this area and engineers say it is an 'outtage' - don't you love catch-all phrases - which may be fixed by today.
I know that the call centre people were perhaps only trying to be helpful, but I am not a complete idiot and it seems to me that to have to spend virtually all day before they will admit to a problem at their end is somehwat excessive. Why is it not possible for them to check systems in 'my' area to ascertain immediately whether they have a system failure - they have my postcode and phone number for heaven's sake - instead of wasting an entire day and reducing me to a state of complete exhaustion.
I also resent strongly the implicit intimation that I have no idea what I am doing and that it's all my fault when patently, after running the first checks on system, there is a fault of some kind - especially as at least two differing operating systems - Windows and Apple - are experiencing the same issues.
The system has now been fixed - thank you Orange - as I couldn't face another day of this.
to add insult to injury, have just rec'd phone bill (BT) for line upon which I was calling Orange to resolve the above.
It has actually cost me £7 plus VAT (BT itemised the calls) for the above sorry saga, to say nothing of my time. Can I actually get Orange to pay for this, as this was all their problem, not mine.
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