Recieved a letter this morning infomring me that as of October 2012 Orange will not longer provide 'free' broadband..
I used to have a dial up account with Wannadoo, who then became Freeserve, who then were acquired by Orange. I paid £15 per month for this Internet connection.
At the time I also happened to have a mobile phone account with Orange, which I also paid £15 per month for.
When Orange took over from Freeserve, they increased the cost of my mobile phone package to £30 pcm.
Which I did not mind, as I was already paying £30 for both my internet and mobile phone package.
However this Broadband is not FREE.
Orange state they offer a free broadband package. It has never been free. If you are paying for your internet costs as part of a package, it is not FREE.
A definition of FREE would be if you had no accounts with Orange, and yet were able to use their broadband for FREE. Which of course you cannot.
[*1967 Misrepresentation Act.]
Over the years, my mobile phone package has gradually increased in cost. [The service from Orange has been consistently abysmal]
However now, Orange are stating that as of October 2012, they are ceasing their FREE broadband.
UNLESS!
I agree to change my landline telephone account with BT, over to Orange, and pay Orange more monthly landline rental for the privilege!
Blatant Blackmail.
The [incompotent] office of fair trading, trading standards, and ofcom, should be acting on the side of the consumer to make Orange admit that their broadband service is most certainly not FREE by any definition of the term.
Unless Orange as a company are held to account in a court of law, they will consistently flaunt the law, and attempt to fleece the customer.
I also dont think its a coincidence that Orange have stated Free Broadband will cease in October 2012, sending the letter 8 weeks prior to this date, as they have 8 weeks to consider complaints before Ofcom will consider a complaint.
They obviously employ many scumbag bean counters and corporate lawyers
If you recieved the same letter, please contact Orange Executive offices and complain on telephone number: 0800 0790134
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