Hey guys,
Been having massive problems with Orange for about a year and a half now, unfortunately, with me at university, no one at home has bothered to try and fix this problem, so here goes...
We have a Wanadoo Livebox, it's pretty awful anyway, cutting out at least once a day for about 5 minutes,
The big problem is that we're getting 0.5mb on the download, and 0.02mb on the upload, pretty painful I'm sure you'll agree.
Doing the BT speedtester, it configured itself for a 1.25mb speed, but, it achieved a pretty miserable 475K, saying we could get 2.5mb (Which we haven't seen since the week we bought the package, that was a few months before wanadoo joined Orange)
My folks have said to me that there is a bit of crackling on our phones, however, they're wireless, so I'm not sure how much (if at all) it should crackle.
Very tempted to try to switch providers at the moment, but I'm told from friends that it's like trying to talk to a wall to get Orange to give the necessary codes =/
So, this is my last ditch attempt before I get switching.
One more problem, I can't access any data from the livebox, the data is kept on an old desktop (which I think is in a skip) so if you need to read any data from it, I'll need to find a way to get my laptop to show the details.
This is definitely not a wireless card issue, as all the computers in the house have the bad download speeds.
Thanks for any help you can give
A very fed up Orange customer =P
Sounds like you need to start a major troubleshooting exercise.
First is to use a corded analogue phone in the test socket ( http://www.kitz.co.uk/adsl/soc...ket.htm ) if you have one but if you don't then use the main B.T. socket where the line enters from outside.
Only plug in the corded phone, have nothing else plugged in. Then dial 17070 select option 2 and listen.....there should be absolute silence, just like a dead line, any sound whatsoever then you will need to report a voice fault to whoever you pay your line rental and do not mention broadband, this is important.
Post back when you've done the check because there's more to do before you report any voice fault.
Hey Bored, thanks for the rapid response,
Unfortunately, all the corded phones in the house have been disposed of, so I shall have to try and convince my parents to get a corded phone,
if it is any help, did the test on the main handset of our panasonic cordless phones, and there is some pretty significant hissing, it's similar to the fuzz you'd get on a mobile phone,
if you have any other ideas in the meantime, please keep me posted
Oh, and if this "Jonathan" guy decides to post here asking me to send an email, check your inbox, there should be one from 2 years ago that you've yet to answer
Cordless DECT type phones are no good for the quiet line test as they have a built-in noise reduction system.....although your Panasonic doesn't seem to know that
Argos do basic corded phones for peanuts....one of those will be adequate and can be kept as a reserve for emergency use.
Until you can say yes or no to whether there is noise on the voice line, there's really not much point in testing further.
Hey Bored, sorry for the late reply, I've been busy yesterday,
I picked up a cordless phone, and I have plugged it into our test socket, there is an extremely faint humming noise, you have to really concentrate to hear it, but it's definitely there.
Any opinions?
Ok, thanks, I'll get the bill payer to give BT a call and see what they can do, in the meantime, I jhave located the computer withg our livebox details on, so if you wish to take a peek at that, I will post the results below
With a 49dB attenuation the router should connect at around 5000kbps not 2240kbps and that is because the SNRM is at 15.2dB which has caused the IP Profile to drop to 1750kbps.
Sure, they'll be below, just to mention that all of a sudden my download speed went up to 1.7Mb, this was done on speedtest.net about an hour ago, here are the BT results:
Download speedachieved during the test was - 1615 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps,
So, as you can see, the speed has mystically increased, I'm wondering if this is because during the late hours of last night, our livebox decided it would re-set all of our settings, meaning I had to find our login credentials to get the laptops back on.
Anyway, hope thats all you need, if you need any more, let me know
The voice fault is "repaired" although I'm told there is now echoing on the phone lines,
I was also anticipating speeds that were faster then yesterday, however, this is annoyingly not the case.
After checking this morning, I have found that our speeds have dropped, down to 1.3-1.5mb, I think I know the cause of the problem,
Outside of the house, is our telephone pole, which is covered in branches, where the woods behind our house is, during the windy conditions that we had yesterday, before calling BT, we got some horrific crackling, this is the only time it has happened. It was so loud we actually couldn't hear anything over the phone.
Since calling BT, it hasnt happened yet, but I'm wondering if that is the cause,
anyway, here's the BT speed test results for this morning:
Download speedachieved during the test was - 1397 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps.
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