Every time you access an Orange web-page, including access to web-mail - a stream of sites are contacted, presumably to report contacts to advertisers.
Look at box that appears in bottom left corner of the window.
Today mine sticks at: "waiting for a.unanimis.co.uk", after a stream of other "waiting for" items have flashed by.
While stuck, window goes blank. Wait minutes, with not the slightest sign of life! Prodding reload just gets back to the same point.
Usually not a problem, just a few seconds delay, though is a worry and/or irritation about just what information is being collected, and for what purpose.
On other days, when it sticks, it could be any of the other contacts, not limited to the various versions of unanimis that can be seen.
When it works, I like their web-mail system; their spam-filtering seldom makes false-positive/false-negative mistakes. Easy to correct mistakes, and system seems to learn, over time, from user corrections.
Anybody hit similar problem, and got help from Orange?
Yesterday updated my Kaspersky Internet Security anti-virus program from the 2010 version to the current 2011.
Went for the clean install; ie totally and completely uninstalled the old version, including all the settings, reports, etc, which can optionally be carried forward to the updated version. There were some glitches whilst using the old version, which I could not eradicate but might not have been the A/V progs fault, more just years adding/removing countless progs and files.
Just now tried "pause protection" whilst stuck waiting - and page opened straight away!
Of course, that means I have to have blind faith in the safety of the Orange page, at least until I find out how to train Kaspersky to let me through the unanimis door without failing to catch any malicious traffic.
Fairly typical PC problem - a bit of safe traffic is blocked by a worthy protection program, but none of Orange, unanimis, Windows, Firefox, nor Kaspersky seem able to highlight the root cause, and so enable the user to make and informed choice over how to adjust settings.
Nowadays, on a good day, I can get into my Orange webmail accounts, whilst Kaspersky operational. However, still get blocked at some stage in normal management of emails - eg after reviewing mails, moving some to particular folders, checking and changing false positive/false negative spams, deleting redundants, etc - always hit a brick wall with one or other of these steps, with "waiting for a.unanimis" status message showing.
The instant I hit "disable protection" in Kaspersky A/V, lock-up is released - but of course I am then un-secure! Have got away with this so far, at least as far as I am aware, but maybe in fools paradise!
BUT have just discovered that Unanimis is a subsidiary company of Orange itself, and has been since 2009.
As Unanimis was hacked earlier this year, as you will see they themselves admit, this is unlikely to be a Kaspersky-only bad interaction, but is likely to be at least a "doubtful" on a number of other A/V programs beware lists.
Wake up Orange - only the ignorant or stupid (or desperate) would access their email without anti-malware protection - get it sorted!
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