Back in November, I changed from Pipex to Orange as I was quoted £26.50 per month all in, however, on checking my account online, I noticed that the charge was £36.50. After a considerable amount of arguing with Orange, they agreed to waive my contract and issue me with a MAC code.
On from that, I was informed after migrating that I was due a refund and that a cheque would be issued within 28 days. Surprise, surprise nothing was received. I contacted Orange again, and I was informed that a cheque had been issued and they would check to see if it had been cashed. Surprise surprise, it appears that no cheque was ever issued, the excuse being an administrative error. They are now telling me that I have to wait another 28 days for a cheque. I find this an absolutely diabolical service from Orange, despite threatening to take the matter further, they are still insisting that it is 28 days and nothing can be done about this.
I wish for the wider customer to know what a terrible company Orange is for sorting out problems of their making, not the customers. I feel that the only solution is for as many customers as possible to leave Orange for a different ISP. Maybe then Orange will realise what a bunch of useless people they have working for them and give them the push. Maybe it will also get the directors off their fat buts and actually do something for the customer rather than just collecting their fat cheques each month.
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