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< Problems with upgrades to 8Mb ~ 11 weeks without Wanadoo connection

Girish

Posted: Mon Apr 10, 2006 5:29 pm

Joined: 10 Apr 2006 Posts: 1

Hi just aquick note to say if you have been cut off with any Wanadoo LLU issues recently - CHANGE .
I have not had any connection for over 11 weeks and wanadoo are now going to put me back to 2 meg.( i asked for this over 8weeks ago and
was told it cant happen).
I have taken my compalint to the ISPA who have forwarded to CISAS are the govening body for internet providers.If a compaint is not resolved within 3 months they deal with it for you.
If wanadoo get me back on line it will be 2 days before the 3 months is up.
Very disapointed in the overall service from wanadoo there is a big cover up.
So go to ISPA and then to CISAS.

OrangeProblems

Posted: Mon Apr 10, 2006 5:29 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

admin

Posted: Mon Apr 10, 2006 5:48 pm

Site Admin Joined: 07 Apr 2006 Posts: 784 Location: United Kingdom

Hi Girish

Thank you for your post...

I have made this a separate post as it should be pointed out to others clearly and not hidden among other replies.

Let us know how things go please...

chorlton

Posted: Tue Apr 11, 2006 10:47 am

Joined: 11 Apr 2006 Posts: 79 Location: Manchester

I've been 4 weeks of no Wanadoo BB - had 8MB for about Three weeks (running at 2MB???) then it went off - never to return - I get the same old story - try this try that (I work in IT I know what's wrong!!!) - I usually get a friendly call centre person who 'calls' the Faults line to be told they haven't the report yet, or they're upgrading the network- please call back in 2 (or 5) days.

I've written to Wanadoo and intend to write to the ISPA this week - thanks for this advice.

chorlton

Posted: Tue Apr 11, 2006 3:27 pm

Joined: 11 Apr 2006 Posts: 79 Location: Manchester

I've been on the phone again (daily occurrence).

Apparently they can't get an engineer out to the exchange as they cannot log a call as the system has jammed for my account (nearly 4 weeks!!!!!). It's with head office to create a query number to get an engineer out to the exchange to sort out the fault -please call back in a few days for an update.

Their excuses change every day.

Also - I cannot go back to 2MB because I'm LLUed- which is curious because about 5 hours after my line first went dead it came back up at 2MB for about 30 minutes before going off for good.

OrangeProblems

Posted: Tue Apr 11, 2006 3:27 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

admin

Posted: Tue Apr 11, 2006 5:10 pm

Site Admin Joined: 07 Apr 2006 Posts: 784 Location: United Kingdom

Hi all

Thank you for your posts...

I understand exactly what you are all saying...

(at today's date - 9 weeks without ANY connection):

Wanadoo were supposed to call me today - they did. Customer Action Team (CAT) left a message on my answerphone telling me they would like to resolve my broadband issue as soon as possible!

Script-written?

Well, I called them back and... It rang, it rang and it rang!

So... I had also received an email from the same guy that had phoned me... So, I replied explaining that I was now free and he could call me.

I waited...

And waited...

So I called them back... And got an answerphone telling me that as it was now 17.05, their offices were closed.

So... I decided to call Wanadoo's PR representative who I have been speaking with since Friday... And... got her answerphone...

So this is what escalating a customer issue to the highest level is about? And bringing in none other than the CAT team!

Well,

I have now conducted a few interviews with popular computer-related magazines, internet sites and a national newspaper...

If yuo are a member of the press and would like an interview, please contact me via the on-line contact form Contact Form

In the news today - perhpas broadband will be getting a whole lot cheaper?

BBC News: Phone firm launches net price war

All times are GMT

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