The parent company of Wanadoo/Orange is the State run France Telecom. The service is just as bad here in France. We call it Wanadoon't!
Frequent connection problems, Perturbations as they call it, lost emails in and out etc etc. Wanadoo was the only Broadband/ADSL provider in my location at the time I signed up, the contract will be terminated at the end of the contract period as I now have a choice of service providers.
I'm sure the change is just cosmetic. It was done with the intention of bringing a bit of entrepreneurial get up and go to a fairly lethargic state monolith. It has made no difference, the functionaires on state salaries will submerge the smaller enterprise.
Last edited by KEITH on Wed Jul 26, 2006 8:40 am; edited 1 time in total
As far as I can tell, the change from Wanadoo to Orange, both part of the "&ft" France Telecom group, has been a rebranding exercise. Many people posting here, not surprisingly, are under the false impression that Orange have "bought out" Wanadoo, with a corresponding drop in quality of service.
What I would like to know is whether the rebranding in the UK is more than cosmetic? In other words, have the Wanadoo Tech Support and Customer Services teams been merged or were they always part of the same team anyway?
I think you've got things a little wrong there. Orange and Wanadoo have long been owned by France Telecom, the name change was just a rebranding of Wanadoo to Orange as it's simply a better known stronger brand.
The parent company of Wanadoo/Orange is the State run France Telecom. The service is just as bad here in France. We call it Wanadoon't!
Frequent connection problems, Perturbations as they call it, lost emails in and out etc etc. Wanadoo was the only Broadband/ADSL provider in my location at the time I signed up, the contract will be terminated at the end of the contract period as I now have a choice of service providers.
I'm sure the change is just cosmetic. It was done with the intention of bringing a bit of entrepreneurial get up and go to a fairly lethargic state monolith. It has made no difference, the functionaires on state salaries will submerge the smaller enterprise.
I live in France and to my cost bought a livebox and tried to get broadband. The package gave a free one hour of help at set-up taken in a max of two phone calls. When I used the number I was told that the agents were very busy and call back later. My next call got the same result but my third call told me that I had used up my free call assistance. When I called the help line I had to wait an age to get to an agent who gave me some insructions and said that if I did them that my problems would be solved. They weren't and over the next weeks I got two kinds of assistance either to be told that all was well now or an agent would start assisting me and then leave me for 15 or minutes for which I was paying 35c or 20p a minute. At first I was keen to get broadband but in the end I was in a state where I could not sleep at night thinking of any way I could solve the problemor getting angry at wanadoo. I decided to give up and ask to just leave it but the commercial agents were quick to point out that I had let myself become a contractee and in no way would they let me out of that contract. More than anything I was annoyed by their apparent lack of sympathy. I wrote a letter and I was approached by an agent who offered to give me a free technical assistance if I would give a time. I said that I felt that I had exhaustd my confidence in their technical staff and my wife urged me to demand an end to the contract which the agent said was an impossibility. Shortly later I received a later saying that they were cancelling my contract but taking 9 months installments . I asked by telehone if I could continue until the end of the 9 month period and he replied that I could go to the technical staff and put me on a waiting line. After a wait of 20 minutes I gave up. To make a long story short I next received a bill saying that they had taken 9 months charges from account. I rang up for an explanation and was told that since I hadn't been in contact with their technical staff I was being charged rthe minimum charge of 9 months subscription but if I tried to get assistance now I would have to pay the monthly charge as well as what I had paid. I'm afraid I was rather rude to their commercial staff in saying that I thought it was theft to take money without giving any service and telling them how I thought a decent service should be run but I received no reply.
What I would like to know is whether the rebranding in the UK is more than cosmetic? In other words, have the Wanadoo Tech Support and Customer Services teams been merged or were they always part of the same team anyway?
They always were, and remain, completely separate (for broadband-only customers). The only difference is if you have the mobile and free broadband package. In which case you will be dealt with by Orange mobile staff who have been trained to take broadband calls - this is to give "converged" customers (those who have a mobile and their free broadband package) one-stop for all mobile and broadband queries.
If you're just Orange mobile you'll be dealt with by the mobile side of the business, and if you're just broadband you'll be dealt with by the broadband side of the business.
I think you've got things a little wrong there. Orange and Wanadoo have long been owned by France Telecom, the name change was just a rebranding of Wanadoo to Orange as it's simply a better known stronger brand.
shame they don't provide a better and stronger service as a result
What I would like to know is whether the rebranding in the UK is more than cosmetic? In other words, have the Wanadoo Tech Support and Customer Services teams been merged or were they always part of the same team anyway?
Hi, let me introduce myself.
I work in Orange technical support and have done for a year and a half. for that time our call centre was deemed the epitome of technical knowledge.
now wanadoo have become Orange, we have been lumped in with the filth that wanadoo call customer service, they know absoloutely zero about broadband and are essentially script monkeys.
I am ashamed that we are classed as the same level of tech support because frankly they are awful, and so are the technicians who deal with the line problems.
long story short, avoid Orange broadband, but get an Orange mobile
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
