. . . for Orange, who after a fault report of constant resyncs over the weekend on a Livebox got the connection at the exchange up (LLU, presumably under their new contract with BT) in 2 hours, rather than the usual week wait. I'd of course carried out all the checks on the local set up and router, before ringing them; but more typically Orange had no record of the update they'd texted me about (at the same time as the fix), and of course the speed has now dropped through the floor due to the activity of the DLM, doubtless for the mandatory 10 days (at least, if I'm lucky). I also got a telephone response (with no info) within one day to an e-mail sent from their site!
Progress, I suppose: Orange are now only 5 years behind everyone else, who are addressing internet issues of quality and customer support beyond just a basic service. At least I don't rely on them now for t'intenet as the landline service is just a back up to the vastly superior (quality) local fixed wireless. If you like fairytales (or want a good laugh or cry) I'd recommend the stuff about fixed broadband in the analyst presentation on the Everything Everywhere joke site.
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