I have been facing this issue from last one month.I have conatcted the Orange Customer care several times.But till now they have not resolved the issue.they promised me 5 times for call back.Hats off to Orange customer care I got only one call back.
I dont know howmant times I called up Orange customer care.every time they will setup for a level 2 call back .
3 days back i got an email saying that my complait has been closed.
reason is very funny. see below.
Re: Re: Re: Very Slow Speed--Orange home account (number 5868xxx) (KMM1598xxxxxxxxxxxxxxx)
Thanks for your recent email.
On 28 September 2010, we tried to contact you to discuss your slow speed
issues, however, we were unable to speak to you. As a result of this,
the fault which had been raised was closed and further diagnostics now
need to be completed so a new one can be raised. So that we can assist
you, please contact our technical support team on 0844 8738586 where one
of our agents will be able to assist you. Calls to this 0844 number are
charged at 5p a minute from a BT landline, Orange Home Phone or your
second phone line (if you have one). Calls from mobiles and some other
networks may cost more. Calls may be recorded for quality assurance
purposes.
Thanks for your custom and for taking the time to email us.
Kind Regards
Nicxxxx
Broadband Support
REF:xxxxxx
Can anyone tell me what can I do resolve my issue or the way to cancel this connection without any contract breaking charges.
Thanks
Last edited by jinur_mn on Tue Oct 05, 2010 6:01 am; edited 3 times in total _________________ JR
1.The connection I am having is the Orange home broadband (upto *mbps)
2.everyday after 12 pm I am not getting not more than 500-600 kbps,only in the morning time I am able to get a speed of upto 4 mbps.
3.The router I am using is the Netgear N150
4.I did the same test with http://speedtester.BT.com/ on 15th September 2010 for 3 different times.I am attaching the screen shots here.
(The above link I got it from Orange customer care after a month long complaints to them from my side.I have informed Orange the details of the 3 tests I conducted and they said that I will be getting a call back from Level 2 support.I didnt get any call from them, again I sent an email to the customer care sating all the issues and its history.the second day I got a call from the Orange level 2 support (the one and only call I got from Orange till this time )
The executive told to me that he is doing some Line testing and he come up with a strange information that as per their system I am not at all connected to Internet .He said that he will be sending this issues to some engineers and the Orange engineers will get back to me.
Again no responses for long time and then I got an email which I have posted this earlier.
Here are the screenshots
Test 1 @6:57 AM
Test 2 @2:04 PM
Test 3 @ 6:44 PM
I think I have answered almost all your questions
please let me know is this details are enough or not?
I presume that you understand the data that you posted.
Your IP Profile for each test was 5000kbps which is valid for a connection speed between 5696kbps - 6208kbps.
None of your tests show a connection speed in that range which indicates that noise interference has caused the IP Profile to reduce from 7150kbps which is valid for the connection speed of 8128kbps shown in Test 2 and Test 3.
If the connection speed stays at 8128kbps (i.e. there are no further noise incidents) then within a week the IP Profile should increase to 7150kbps.
I presume that you understand the data that you posted.
Your IP Profile for each test was 5000kbps which is valid for a connection speed between 5696kbps - 6208kbps.
None of your tests show a connection speed in that range which indicates that noise interference has caused the IP Profile to reduce from 7150kbps which is valid for the connection speed of 8128kbps shown in Test 2 and Test 3.
If the connection speed stays at 8128kbps (i.e. there are no further noise incidents) then within a week the IP Profile should increase to 7150kbps.
Hi
I would like to know in this why I am getting the slow speed only after 12 pm every day...
Almost certainly your connection is subjected to FUP restriction.
I notice from the screenshots you use Torrents and Keralam360.com, that is probably the explanation.
But even without any restriction the connection is not performing correctly.
Hi
I have performed all the above tests with a wired connection and without any application and torrents as per the advise from Orange customercare.
Please let me know what I need to do for reso;ving this issue as I have conatcted the customer care a number of times and no hope for any support from them.
Well if it is the FUP restriction, then you must reduce your downloading to within the limits for several months then 0range will lift the restriction.
It's the download amount that you have made in the past months that may have affected the connection, have you received any email notification from 0range for excessive downloading ?
Well if it is the FUP restriction, then you must reduce your downloading to within the limits for several months then 0range will lift the restriction.
It's the download amount that you have made in the past months that may have affected the connection, have you received any email notification from 0range for excessive downloading ?
No.I didnt get any e mail.I have got an information from Orange that my house wiring has a problem.
why my house wiring is having a problem only after 12 pm every day
I am having an ulimitted connection and I am not aware of any limits has been setup for my connection.
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)
.He said that he will be sending this issues to some engineers and the 
