Have spent the usual protracted period on the phone to Orange tech support being taken through more factory resets than I care to count.
Some history:
Joined freeserve. Became Wanadoo. Became Orange.
Been through dial up. Green pancake modem, now Livebox (vintage).
Moved house 3+ times.
In last 2 houses, repeated failures of service - longest over 10 days.
So can do the tech support script ahead of the tech support team.
(disconnect, hold button 1, reconnect etc)
Work from home (e-mail based, so not use heavy), though am building photography business (need reliable and fastish uploads).
Now based in Bridgwater, Somerset in newish estate. Was warned BB speed was 1.5Mb, but could live with it.
Yesterday pm speed dropped, and has stayed at 128kbps since. Ironically upload speed is usual 342kbps.
Called tech support, did all usual resets, changed some cables, moved a bookcase to get the spare filter out, disconnected everything (one additional phone). Had to run an evening speed test.
Still stuck at 128kbps.
May (their words) get a line test tomorrow, if it can be booked. In which case I may get a text between 3 and 6. If I don't, I can phone at 7 to here why not.
Bizarrely asked to leave (turned off) laptop plugged into cable into Livebox overnight to ensure line test (if it happens) works.
Was also told that BT now estimate that my line speed should be 500kbps - 3 times less than they offered 3 months ago when I moved. Progress, eh ?
Enough history.
What I need is:
What do I need to do to get a proper investigation not a fobbing off ?
Who can I complain to to get a reasonable speed restored ?
What info do I need to post here to help you help me ?
Is my only option to move house ?
Would I be right in assuming that the tech support is based in India not on grounds of cost or a highly educated workforce but simply that it makes it harder for aggrieved customers to, for example, occupy the directors car parking space until their issues are resolved ?
Longest post I've ever made anywhere - but after losing yet more time to my favourite 0844 number I am pretty hacked off.
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