Connection has been dropping regularly since Sunday. Main PC is connected via a network cable and my laptop is wireless. Usual download speed is 7.5Mb, currently getting 0.13Mb. Using Orange Livebox (first model).
Tried different cables for everything, both network ports on my motherboard. Software or hardware configuration hasn't changed at all. I've tried the test socket on my NTE5 socket with no change in speed.
Here are my stats, not sure if anything is wrong as I've never looked at them before.
Any advice? These speeds acutally prevent me from printing postage labels on Ebay. It's SO SLOW after logging into PayPal postage it just gives me a error message!
It could be that the throughput speed is so low BT speedtester can't run it's test
Keep trying but I think it's a noisy line that's causing it and if you tried the test socket then the cause is probably outside of your property.
Try using a corded analogue phone from the test socket, dial 17070 option 2, if there is any sound whatsoever, even the slightest hiss, then report it as a voice fault to BT and DO NOT mention broadband.
There is noise on the line when I pick the phone up, but any line noise stops after around a second. I also tried an old Sagem USB modem from the Tiscali days which gave me the same speed reports.
I'm on the Home Max package, should I still call BT? I wasn't aware I could contact BT as I have an Orange line?
I work for Orange and may be able to help. If you can drop me a mail to customer.services@orange.co.uk, I'll have a look at this for you. So I can pick up your mail quickly, please add ‘Jonathan Orange Response' in the first line.
Please also include your personal reference ORT1041 and your username from this site, as without both of these details, I will be unable to pick the case up.
It seems to sort itself out. I e-mailed Jonathan all the details in this topic (router stats, BT Speed Tester result, speedtest.net result) and got a call from tech support a couple of days later. By the time they called everything was OK. Line is still a little noisy from time to time but the broadband speed is back up to 7.5Mb, as it was before the trouble started.
When "Jonathan" first joined this forum I requested that he posted back when a problem was resolved with an explanation.
Forum Admin agreed that this was important :
Quote:
Exactly as you stated, the forum is here for questions AND answers to assist everyone and this CAN be done keeping customer's anonymity. I have noticed the posts. I will get back to you and let you know what they have to say!
But unfortunately it has only happened on a rare occasion so, in the main, the cures are unknown.
That's why I use forums first. Someone else may have had the same problem and found a solution, someone may have a solution to the problem, and anyone that can use Google, Bing, Yahoo, etc will be able to search it all in the future.
That's why I use forums first. Someone else may have had the same problem and found a solution, someone may have a solution to the problem, and anyone that can use Google, Bing, Yahoo, etc will be able to search it all in the future.
And in your case none of those search facilities will identify the solution to your specific problem unless "Jonathan" posts back with the answer.
1 person satisfied but 100 still looking for the solution = 100 dissatisfied potential ex-customers
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
I have to wait another hour before doing it again.
