I've been with Orange for 12mths and had put up with a slow 1mb speed, I was in the process of leaving Orange when I was told that as my local exchange has now been upgraded I could avail of a cheaper service that would "guarantee" a minimum of 3mb. I had never heard ANY provider guaranteeing a minimum speed so I asked the girl to repeat it on a couple of occasions.
I took them up on their offer, and for the first 2-3 weeks, as expected, the speed fluctuated dramtically - they put this down to various configuration tests at the exchange. However, it has now stayed at just below 1.5mb for the last 3 weeks.
Orange are denying that they ever told me it was guaranteed, and are telling me that I entered into a new 12mth contract so can't get out.
If I can prove that I was mislead over the 3mb guarantee surely I can get out of the contract?
As an update to this, I've been in touch with Level 2 Support with Orange, apparently Orange use an outsourced company to make sales calls on their behalf - and the promises they make on the phone can sometimes be a bit too good to be true - I got the impression that I wasn't the first person to ring up.
I've been told that if I was indeed promised a guaranteed 3mb speed ( something which I now understand they would never do ) then I'm free to leave!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
