Looking for a place to rant or find some answers. We have basically (by we i mean my good willed mother) moved from o2 (now Sky) broadband to Orange. It was cheaper for her to bundle the phone and broadband into one package. Although we were only playing £12.50 with o2 (now Sky) for broadband, Orange did the phone and broadband package for £15.
Now im yet to see any paper work from Orange as this was done 2 weeks ago now. They sent through a Netgear Wireless N router and that's all we have heard from them. My mother was basically cold called and took the deal and we received a router.
With o2 (now Sky) i have never had any problems connecting to online or playing PS3 at peak times and we were constantly getting 1.7 - 2mb. I did a few speed tests through out our tenure.
Now it seems with Orange that its dropped drastically to between 0.3 and 0.9. Its never hit 1mb. I i can't understand why!!
I have called them twice, the first i was told i wasn't the bill payer, the second i got my mother to verify and they told me it takes between 10 and 20 days from them to test the line and get it accurate. Is this true, and even so why the drop in performance, if o2 (now Sky) could do it why can't Orange they are both using LLU's.
I also did a BT speed checker which i have seen many people on this site suggest doing, well i did and to my great surprise it said our line could only handle 1000kbs even though other sites (run by BT) say we can get 2mb and we have got 2mb not less than a month ago through the line.
Is it too late to cancel the contract? Will the line improve after the 20 days they suggest? Has Orange 'fixed' our line to only get 1MB?
Sorry rant over, if anyone could shed light onto why the drop i would be grateful or just any advice in general would be appreciated.
As you were only paying £12.50 I assume the o2 (now Sky) connection was LLU, and as such about the best service you could get.
I think 0range have a 30day goodwill period so you should be able to cancel but o2 (now Sky) probably not let you back as they have some rules about that but it's worth asking.
Do you know what exchange you're on? If you don't then put your phone no or postcode into this link:- http://www.samknows.com/broadb...nge_search and report back with the exchange code.
As you're able to use the BT Speedtest then it seems you're not on 0range LLU.
Joined: 13 Nov 2009Posts: 408Location: South East Essex
Go back to the BT speed test site , run a full test & post all the stats you get back.
Also post full stats from the router please.
From what you done so far it doesn't look very likely that you're on an LLU service which might be a good out for you. If you're on their BT IPStream product then you'll get very disappointing service over the contract period.
Joined: 13 Nov 2009Posts: 408Location: South East Essex
Well you're definitely not on 0range's LLU service with those stats so I think a call to them is necessary. Stay as you are and you'll suffer very poor performance , especially during peak times when the service is congested.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
911 Kbps
0 Kbps 1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 911 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1280 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Just so i know for future knowledge (in case i change supplier or the line improves) what stats did you use from the router settings to know what sort of connection i was on? Was it downstream/upstream and if so what am i looking for.
Well i will have to give them a call this week it seems.
Your router has synced well below the (approx) 5000kbps that it should sync at because of this :-
Noise Margin 20.3 db 18.0 db
Re-sync the router in the test socket, if you have an NTE5 main BT socket it has a split faceplate the lower half unscrews. If you carefully remove the lower half the test socket is inside. Then check the stats again and hopefully the sync speed will be near to 5000kbps.
Download speedachieved during the test was - 53 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :2144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
Already i can see the the DSL connection Rate is up, although begin the beginner i am i don't know what it means.
The socket i have tested this on is not the phone socket i use normally as its by the front door, and i have a the power wire for the router stretched across the hallway. I don't really want to keep it there.
Do these stats give more proof of anything?
Last edited by thehunt23 on Sun Sep 12, 2010 6:58 pm; edited 1 time in total
Joined: 13 Nov 2009Posts: 408Location: South East Essex
thehunt23 wrote:
Just so i know for future knowledge (in case i change supplier or the line improves) what stats did you use from the router settings to know what sort of connection i was on? Was it downstream/upstream and if so what am i looking for.
Well i will have to give them a call this week it seems.
The most obvious clue from what you've posted is:-
ADSL Link Downstream Upstream
Connection Speed 2144 kbps 448 kbps
Line Attenuation 49.1 db 31.0 db
Noise Margin 11.2 db 20.0 db
If the upstream is 448kbps then it's always a BTIpstream (non-LLU) product.
I work for Orange and may be able to help. If you can drop me a mail to customer.services@orange.co.uk, I'll have a look at this for you. So I can pick up your mail quickly, please add ‘Jonathan Orange Response' in the first line.
Please also include your personal reference ORT1044 and your username from this site, as without both of these details, I will be unable to pick the case up.
I had a call from the Orange 'Specialist Team' who after making me change the filter, trying to blame a fax machine (which we don't have) and blaming our Sky TV package, told me that my profile was fixed to 1mb and that because i was getting 0.7kbs at the time of the call i was getting 70% of what my line could handle and that was good enough for them.
I told them i had been receiving much higher than that and he said he would preform a line test, but BT are having problems (which i have seen on here according to BoredNow is actually true) which means he will have to call back on the 23rd to do this test.
If nothing is sorted on that phone call i will be requesting a MAC code to get our provider moved back to o2 (now Sky).
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
