I moved to a new house 3 months ago. I moved my Orange broadband with me. Livebox has been losing synch multiple times every day. In the end it became too much to bear. I connected up a Netgear router and it does not lose synch as often. I have noticed that the SNR falls to 0 and then picks up again. I have spent a lot of time on the phone to Orange, reset livebox, do this, do that. I asked about the SNR and the guy did not understand what I was talking about. It always loses synch when this gets below 2. Also, the target is around 6 (does that make sense?)
The current status from my Netgear shows a massive amount of attenuation.
System Up Time 27:07:10
ADSL Link Downstream Upstream
Connection Speed 5600 kbps 448 kbps
Line Attenuation 45 db 14.5 db
Noise Margin 2147483647 db 24 db
I really do not know what to do, Orange are useless, try to blame BT and tell me to take it up with them.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
3296 Kbps
0 Kbps 4500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3296 Kbps
For your connection, the acceptable range of speeds is 600-4500 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Ok, I will run that again Sunday evening. Thanks for your help.
Router logs show this today:
Fri, 2010-08-13 17:25:23 - Receive NTP Reply from time-g.netgear.com
Fri, 2010-08-13 17:31:44 - Administrator login successful - IP:192.168.0.5
Fri, 2010-08-13 17:24:47 - Router start up
Fri, 2010-08-13 17:48:06 - Loss of synchronization :1
Fri, 2010-08-13 20:41:40 - Loss of synchronization :2
Fri, 2010-08-13 20:50:10 - Loss of synchronization :3
Fri, 2010-08-13 23:25:43 - Loss of synchronization :4
Fri, 2010-08-13 23:26:43 - Loss of synchronization :5
Sat, 2010-08-14 00:48:15 - Loss of synchronization :6
Sat, 2010-08-14 01:25:45 - Loss of synchronization :7
Sat, 2010-08-14 01:52:46 - Loss of synchronization :8
Sat, 2010-08-14 02:33:47 - Loss of synchronization :9
Sat, 2010-08-14 02:38:47 - Loss of synchronization :10
Sat, 2010-08-14 03:03:47 - Loss of synchronization :11
I have just got around to running the test again, Monday, 13:30pm.
the results are as follows:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
3935 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 3935 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
3935 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 3935 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
Not that complicated....your router is synced at 6208kbps but that should give an IP Profile of 5000kbps.
The download speed has increased from 3296kbps to 3935kbps so it looks like you line is about to complete recovering and the IP Profile will move to 5000kbps shortly.
I am still having problems with my connection dropping. I have now noticed a pattern. My connection has been off since yesterday evening. It started working again at 20 past 6 this morning. The same time the street lighting went off.
I say the connection has been off, the router was connected, but the downstream noise margin dropped from 7db to 0db overnight. As soon as the street lights went off, it recovered to 7db within a few minutes. A short while after this happens, my internet is running again.
My phone line runs overhead and is around around 6ft away from the street light bulb. If it is this that is causing the problem, is there anything that can be done?
Is there an NTE5 main BT socket, it has a horizontally split faceplate the lower half unscrews. If so, unscrew and carefully remove the lower half then plug the router and filter into the test socket inside. Check the stats again but try to leave it connected for 24 hours and monitor the disconnections.
If they still happen then it is quite possible the streetlights are the cause but you will need to provide the local council with proof. If the disconnection occurs when the streetlights switch on and reconnects when they switch off then download RouterstatsLite for free from :
There is an overhead electricity feed to this part of the village, that runs a few feet from the telephone lines, but we are going onto underground electricity cables Today or Tomorrow, they have been put in but they will be physically connecting them up. They still have half the village to do regarding these cables. The BT line between the two posts along the lane are caught up in the trees. I don't think they are supposed to be like that. The man who used to live here did not have broadband. He did have a second line because there is a line into another room and that is a new type of socket, but not connected up to the BT network.
OK, new-builds are notorious because contractors install the cabling and sometimes they use cheap cable or even security alarm cable and also don't necessarily install correctly in terms of broadband requirements but I think we can discount that.
If it's an old installation then cabling can deteriorate within your property. That is an old BT main socket. So it may be down to general wear and tear.
Trees can over time chafe through the outer layer of overhead phone cabling and you then get water ingress.
But if the disconnections occur at approx set times then that is almost certainly electrical interference and faulty streetlights are quite common. But Sky boxes, halogen security lights and dodgy PSUs for phones, TVs, computers etc can be other causes.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
