Hi can anyone help, when I try log in to Orange email with correct address and password web page comes up Diagnose connection problem windows cannot access this page. I can access email via any other computer and even one using wireless connection to same livebox I am using. Also having problems with Orange tool bar cannot uninstall it , when I tried to reinstall tool bar appears blank has anyone had similar problems or remedies to solve these problems its getting very annoying having to borrow other computers just to access emails
I have been having exactly the same problem as scotcol.
No help from Orange at all.
Ended up with whole new account (not with Orange)
Annoying thing is on my Orange toolbar the inbox says 210 unread, but I can't access them!!
Does anyone know the answer?!
I have been having exactly the same problem as scotcol.
No help from <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> at all.
Ended up with whole new account (not with <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>)
Annoying thing is on my <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> toolbar the inbox says 210 unread, but I can't access them!!
Does anyone know the answer?!
Aye same here having problems with email account
Also when it was working it wont send out emails all the setting are right
I have sent an email to 'Jonathan@ from the Response team, guess what...NO REPSONSE!
Same here ,so I went str8 to Orange web page and email them and they have got back to me and said there going to look in to it ,now am going to ask them if a jonathan works for them and show them this web page
Update
The very helpful lady from Orange phoned me and this what had happen
Following our recent telephone conversation, please find below the
information as promised:
Once a broadband account is closed it then reverts to a Dial-up Pay As
You Go account. If you don't connect to a Dial-up Pay As You Go account
at least once every 219 days, the account will suspend or become
inactive. When this happens, you'll receive the error message 'invalid
username and password' if you try to dial up using the account or, if
you use the email address from another connection, you’ll receive email
notification. The account will become suspended after 220 days and after
a total of 260 days it will be deleted from our systems.
We do advise customers to either dial in to their account or retrieve it
via our website to prevent it from becoming suspended and then deleted
from our systems. To find out more about this process go to
www.orange.co.uk/help and see article KB146. Once the account has been
deleted from our systems we're unable to retrieve it.
There are many threads on here detailing the 219 day rule but this only applies if you no longer have an Orange broadband connection but continue to use or wish to retain your Orange email address.
The majority of the recent email problems have been caused by email server faults.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
