I hope ive sorted my speed issues, Rang Orange last night and explained that my attainable speed was 10meg and im getting less than 1/2 a meg.
For the 1st time the guy on the phone was really helpfull and apologized for the bad service and the delay in fixing it! And he said the BT junction box was having issues establishing my stable speed?? He could tell from his records that in the past ive haud a steady 7 meg speed.
I would praise him more but i'll wait and see if it gets fixed 1st!! estimated time is 5-7 days.
Thanks for the link, helped me no end
P.S hope this makes sense its early and i had a late night lol
OK SO THIS NEVER GOT FIXED!! Untill today Orange e-mailed me telling me id been breaking the fair usage policy?!
Without warning they have capped my connection, how i could break the policy when i work 8-5.30 every day and my usage hasnt changed since june last year!
Is there anything i can do to change this? I pay for UNLIMITED broadband definition of that being without limits?!
If anyone can help please please do lol, im having a major language barrier with the helpline and getting very frustrated
This explains their FUP and how EUSC is applied :-
Quote:
The End User Speed Control (also known as EUSC) is where a line speed
restriction of 512kbps is applied to a customer's line during peak hours
(18:00pm to 12:00am, 7 days a week).
This restriction targets customers who are in breach of our Fair Usage
Policy, i.e. downloading over an average of 5Gb of data in two
consecutive months at peak times. This congests the network and heavily
affects the performance of our internet service for other broadband
users, at peak times.
Below is an example of a customer that would be speed controlled:
April May
Overall 52Gb 49Gb
Peak time 8Gb 7Gb
The following customer would not be speed controlled. Although they have
a higher overall GB usage their usage at peak time has remained below
5Gb:
Well how we have suddenly broken the fair usage i'll never know. All a can guess is that its Sky player which runs through my xbox 360 but thats been set up since july 09 so it doesnt really add up i dont download music or videos. it purley streaming Sky in the evenings for a few hours!! and playing online now and then
Needles to say i have asked for the migration code and to close the account
The helpline have been the most un helpfull and incompetent ive ever come across, Happy to be rid of there service
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