Hello there. I have been using the Orange Home Select package for a while now. But for the last few months I have been facing quite a weird problem.
My Livebox is connected to the main BT socket downstairs and I mostly use my laptops upstairs. In one of these rooms the Wireless connection is terrible! Checking the 'Network and Sharing center' I can actually see the speed of the connection vary between 2 Mbps to 54 Mbps. As soon as I move out of the room the speed steadies and picks up. I have tried switching mobiles off, stopped using wireless mouse, switched between the channels, tried a factory reset of the Livebox and even tried moving the Livebox to a different BT socket upstairs. But nothing seems to help! I am dumbfounded as to what might be causing this problem.
One thing I noticed is that my Sky Dish is attached outside to this particular room. Could this be causing the problem? Any help would be really appreciated!
Sorry to read of your problems. I work for Orange and may be able to help.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
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