I realise that all IT companies have bad customer service, but Tiscali recently took the P.
They blocked my parents access, claiming them to be sending spam. The Evidence Tiscali quoted was a spam that had the Tiscali address assigned to my parents as the sender of the email.
After wasting half an hour on the phone talking to the "help" operators who flunked the Wannadoo entrance exam they handed the problem over to me because Tiscali would not actually speak to them and demanded they email Tiscali about the problem, which is tricky when the problem is that they can't get online.
Tiscali could not confirm if the spam actually came from their PC connection, but claimed it must be due to virus or spyware taking over Outlook. My parents do not use that email, nor do they have Outlook or any other email program on their PC.
I complained to Tiscali about the dreadful support and either received form emails apologising for my receiving spam from Tiscali members (proof they don't actually read the emails) or fudged replies that would not answer my question wanting to know how they thought the spam came from the PC as opposed to a spoofed address.
Like other IT companies they refuse to talk to anyone with a complaint, nor will then deal with any complaints via email. You have to snail mail to complain.
Result - they lost more than one customer.
Up until the point that assistance was required the Tiscali connection did it's job. But as soon as there was a problem their outsourced help desk proved to be anything but.
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