hello people first time i've posted on here but have been looking around for a while now.
I have had an on going issue for over a year now no exagerations and i'm sick to death now of my connection ither dropping or the speeds being terrible.
The phone line i have can support up to two meg.
Now, the problem i have is as follows.
for over a year, i've constantly rang up technical support and had several tests done on my BT line to see weather the phone line is the issue and there appears to be no issue. Also, i have gone through the bog standard tests that they get you to perfomr on your router several times.
basically, the weird thing about my broadband is that every few months or so, i'll have a downstream connection speed of about 160 K and others at about 1600 k so it seams that they may be capping me and other times it will be so bad that the connection will drop and i won't have it for about 4 or so days in a row.
does anyone no why i am being capped so much? because obviously i'm able to get a high speed as i've been given it whenever Orange can be bothered to give it to me but whenever i ask Orange this question i don't get a valid answer and just get told it's a problem with my line.
if it helps, i'm using a netgear rooter as i gave up on the livebox ages ago as i hate branded firmwhere by Orange due to the lack of features that it has so any help would be greatly appriciated and by the way, i get the same speed on both the netgear DG834g and the livebox.
I have also gone through changing the rooter back to it's factory settings several times and i stil face the same issues along with also changing the phone socket to the main BT one on the first floor and still the same result.
i have to say that ever since the move from wanadoo to Orange the service has been terrible!
with wanadoo, there were never any problems.
thanks,
dan
i stil face the same issues along with also changing the phone socket to the main BT one on the first floor and still the same result
The main socket is usually in the hallway, not upstairs. Your problems may be due to internal wiring. Have you tried a quiet noise test by disconnecting everything and dialling 07070 option 2? Any noise whatsoever would indicate a telephone fault and should be reported a such to BT without mentioning the broadband. http://www.anomalousaperture.c...l-uk-only/
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thanks but that has already been tried.
the BT people have already been to my house several times due to Orange asking them to check my line and they found no problems.
dan
Joined: 13 Nov 2009Posts: 408Location: South East Essex
It's likely that it's BT that are capping you because of perceived problems on the line.
With BT IPStream products which is what I'm sure you're on , the BT system maintains a profile and will often drop your speeds because of a poor quality line.
If you go to http://speedtester.BT.com/ you should get full details of your line. I think this is the right link.
If it turns out that the profile BT have set is wrong then , unfortunately , you have to get 0range to contact BT on your behalf to adjust the profile.
hi,
I have been told by the website and also by the technision from BT who came to my house that i can recieve up to 2 mb on my line.
so if i am being told this, and recieving these speeds at times, then someone must be capping me somewhere for no apparent reason.
anyone know any other solutions i could try?
dan
There are certain things you must do and the most important is to eliminate any possibility that the problem is caused by the wiring within your property.
So you must use the test socket, if you have an NTE5 main linebox.
You should also disconnect the ring wire from the main socket and all extension boxes as shown in the link above.
This is because the website and the BT technician's information for your line assumes that all the internal wiring that you are responsible for, is 100% correct.
But first, just to check if you are on LLU or IPStream, can you log on to www.speedtester.BT.com and see if you can obtain the data for your connection, if you can then post it back here. If you can't log on to this test then you have an LLU connection.
You keep saying "done that" but you have not as yet posted any results from the BT speedtester or any of your router's stats and yet you continue to ask :
Quote:
anyone know any other solutions i could try?
Unless you post some hard data to work from then nobody can offer any help.
So please post your router's stats from the internal test socket and from the external socket of the main BT box and also the results from the BT speedtester then you may get somebody offer you the solution.
well have again had no internet, my internet has dropped since last night at about 11ish and still is down so having to use a dongle.
.
will give results whenever it decides to come back up.
dan
While you connection is re-establishing, do you know if any of your close neighbours have broadband and if so are they experiencing any problems and which ISP are they with ?
most people in the area appear to be with BT and face no issues. i think that i am the only one in the neighbourhood that uses Orange as far as i know.
I still have no connection and called the technical support team again today and still keep getting told it may be a problem with the rooter and that there is no fault on the line.
dan
unfortunately not i have to use the netgear because i go to a college away from home when it's not the holidays so i leave it there and use it as a LAN
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