ive been having problems after problem with your services i have a lot of high lag problems on and off with you guys and you never seem to sort out the problem. and you always say we ring you right back in 3 to4 working days to let you know what the problem is do i get a phone call? never being the answer im still under contract but with such poor service i will not plan to be with you people for much longer as i dont know how much i can take!!
ive been having problems after problem with your services i have a lot of high lag problems on and off with you guys and you never seem to sort out the problem. and you always say we ring you right back in 3 to4 working days to let you know what the problem is do i get a phone call? never being the answer im still under contract but with such poor service i will not plan to be with you people for much longer as i dont know how much i can take!!
Service from this forum might be better with a little more information re. the connection that's causing you problems.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
Be aware that this is not an official 0range forum but they do monitor posts here.
IMO, I don't think Orange could give a toss about what people think of their (shoddy) service.
As most of us know, their BB side of things will be given to someone else to look after, so it makes sense they don't improve on the current level of (sh*t) service.
IMO, I don't think Orange could give a toss about what people think of their (shoddy) service.
Either that's an emotional outburst or you do not understand the multinational corporate brand image concept.
No international company can afford to deliberately display an image such as you describe.
If that is the public's perception, then the problem is whether they have the management skills, techniques and procedures to change that perception and I doubt that they have which is why they are outsourcing their LLU broadband.
But remember that Orange (and France Telecom) are still a major force in telecommunications.
IMO, I don't think <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> could give a toss about what people think of their (shoddy) service.
Either that's an emotional outburst or you do not understand the multinational corporate brand image concept.
No international company can afford to deliberately display an image such as you describe.
If that is the public's perception, then the problem is whether they have the management skills, techniques and procedures to change that perception and I doubt that they have which is why they are outsourcing their LLU broadband.
But remember that <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> (and France Telecom) are still a major force in telecommunications.
I don't disagree that Orange are a major force in Comm., but when it comes to the BB side of things, that's where they spectacularly fail. And until (Orange) make a huge effort in improving that service, then my opinion will stand.
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