I'm pretty well exhausted on things to try with my internet connection so I'm turning to you guys for any ideas.
I'm with Orange, and have been since it was wanadoo, and am paying for the 'Orange Home 8Mb' service.
Almost daily it goes down in the late afternoon 5pm-6pm and comes back up between 9pm/10pm and it's beginning to drive me barmey! It's been going on for months, originally it was just a couple of times a week, but now it seems to be daily.
At a weekend, it tends to drop an hour or so earlier but it always comes back around 9pm to 10pm.
I've eliminated all the hardware in the house. The router is connected directly to the master socket via a filter and there is nothing else connected to the socket, no landline, no extension leads. Nothing else electrical comes on at that time of day, nothing else is connected to it's mains socket or the master socket or the filter.
I've tried a Belkin router for a few days and it was no different overall. I also tried another one from work, no different. I'm absolutely certain the problem is off-premise
When I look in the router logs, the 'ADSL Sync' fails, so I'm assuming thats the connection to the exchange rather than the ISP.
I have also connected it to the 'test' socket, no difference.
Here are the modem/exchange details just grabbed...
You'll see it's not a great connection, but when it's working it suffices. Sometimes it connects at around 900K, other times around 600K. I know with those stats that the speed is never going to be great, but I can put up with that, it's just the daily line drops which are driving the household mad.
I have resorted to trying to deal with Orange customer support, but it's very hard work and doesn't seem to be getting anywhere. A line test, as exepected, found nothing.
I had considered just switching ISP's but not sure if that would really resolve anything tho.
As you correctly said you'll never have a brilliant sync speed with an attenuation of 68.5dB.
You have some very strange data within the router's stats.
My guess is that being on Orange LLU, they have tried to put you on the new up to 20meg ADSL2+ service but this won't work because of the distance you are from Truro exchange. Did this problem start earlier this year ?
See that the connection is G.DMT mode ?
But there are several oddities within those stats :-
Output Power = 15.5dB which is quite low.
SNRM = 9.5dB which indicates a Target SNR of 9dB has been set except that the upstream is 6dB which indicates the default Target SNR. Orange DLM which operates only on ADSL2+ has a Target SNR of 10dB so this goes to confirm you are connected to ADSL2+.
Upstream sync = 544kbps which again goes to confirm an ADSL2+ connection otherwise it's a very strange result.
But I believe it could be the ADSL2+ DLM which is causing the disconnections because of the distance you are from the exchange and the fact that it is trying to force an ADSL2+ connection you which will never work.
Yes it had started happening this year, in the last couple of months.
I wasn't aware of the potential ADSL2+ issue or the significance of G.DMT (gonna go and google that now)
I've also, just ordered a 2 Wire Master 2700HGV router to try since these seem to be touted as being "better" at handle higher attenuated lines - we'll see.
I've also, just ordered a 2 Wire Master 2700HGV router to try since these seem to be touted as being "better" at handle higher attenuated lines
Yes they are very good on very long lines.
If you run Routerstats, it will also show you a graph of the ADSL tones being used and the bitloading of those tones. That can also give you a clue as to where the problem lies.
Are any of your close neighbours on Orange ?....if so how is their connection ?
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