Basically every time my phone is taken off the hook the internet will disconnect for like a minute, and then re-connect during the phone call, but then it will disconnect again for a minute when the phone is put down.
This never used to happen before, any ideas on what's going on? Intially i'm thinking it could be a problem with the setup, but nothing has changed afaik and it was working before?
Thanks to anybody who can help it's appreciated, i'm getting a few phone calls every night and it's rather annoying when it keeps d/c!
I work for Orange and would like to offer my help.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
BB filter; router; or line/cabinet/exchange...these being outside of your control.
Buy a new filter and if you have an NTE5 main <a href="http://btbb.at/theside?LID=21">BT</a> socket remove the frontplate and plug the router into the test socket inside.
If the same problem occurs then chances are it's an external fault.
Is there noise on the phone line, dial 17070 option 2 using a corded analogue phone in the test socket and listen for any noise.
If you have access to another router then substitute, just to eliminate that.
Hi thanks for the reply,
Sorry i'm a bit new to this but by router are we referring to the livebox here?
Basically my setup is this (I've tried to be as descriptive as possible so sorry for the wordy description):
Room 1:
Livebox and Sky + Digital are connected to a Speedtouch DSL Filter...
Obviously the Livebox lead enters the "ADSL Modem" port on the filter, and my Sky + Digital lead enters the "Phone" port on the filter.
This filter is then connected to an exstension lead which leads to BT socket.
Room 2:
In the other room I have my other Sky + Digital and my Phone Connected to another Speedtouch DSL filter.
Both their leads are connected to the "Phone" port on this filter via a two-way thing, and the "ADSL Modem" port on this filter is empty obviously.
The filter is then connected directly to another BT socket
Both these sockets in the two rooms connect to a main socket by my electricity box.
If I remove the frontplate on the main socket (to directly connect the router to the test socket), won't this disconnect the phone anyway so I won't be able to see the results?
I've been using Orange since it was Freeserve and haven't had this problem since the last month or so, i don't think anybodys changed the setup...could it be a line exchange problem even though there wasn't one before? Is this was the noise test finds out?
I'll be taking the master socket apart over the weekend anyway so I can do the line test and directly connect the router.
Joined: 13 Nov 2009Posts: 408Location: South East Essex
I'd be inclined to disconnect the 2 Sky boxes leaving just your phone & Livebox connected & see what happens. Unless you use the interactive Sky service this won't inconvenience you very much & it might help to isolate the problem.
This filter is then connected to an exstension lead which leads to BT socket.
I would be inclined to remove the extension cable, they cause slowdowns of speed, and are not advised, They can work without problems for 2 or 3 years, but are not manufactured to facillitate splitting the analogue and digital signals for broadband. As an Orange agent I have seen and heard countless calls where there have been the issue for slow speeds, and either constant disconnections, or failed connections. As an agent I find users insist it worked in the past and cannot be the cause of the issue, and time and time again they find they can connect without any problems by not using the extension cable
The problem may also be caused by (as indicated by Borednow )faulty filters, or faulty modems/routers, and it's advised to use new filters, or alterntaive modem/routers to try and narrow down the cause of the problem.
Also as per Borednow's suggestion, if you have an NTE5 main BT socket remove the frontplate and plug the router into the test socket inside. This elimate internal problems
_________________ The best & most beautiful things in the world cannot be seen or even touched. They must be felt with the heart. Helen Keller
1. This filter is then connected to an exstension lead which leads to BT socket.
2. Both their leads are connected to the "Phone" port on this filter via a two-way thing, and the "ADSL Modem" port on this filter is empty obviously.
The filter is then connected directly to another BT socket
3. I'll be taking the master socket apart over the weekend anyway so I can do the line test and directly connect the router.
1. As stated in other posts, any extension lead (i.e. NOT hard-wired to the back of the NTE5 faceplate) is not a good idea for broadband....they're fine for voice-only use.
2. Each individual telephony item should be filtered and Sky boxes sometimes benefit from double filters, i.e. daisy-chained.
3. You are only allowed to remove the faceplate of the NTE5. DO NOT tamper with the back-box and connections there. That is BT owned and is their responsibility.
When you connect to the test socket you are disconnecting all the extension boxes within your house (if the wiring has been correctly done) you don't need a phone connected to check the router stats from your computer. The test socket will give you a 100% "clean" signal.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
