A warning about responding to the Orange employee, Jonathan, who is posting on these forums.
I am one of the Inverness residents whose broadband was cut off from 24 Feb - 5 March with no explanation.
This happened again around 27 March, then again around April 5.
So I posted here, and then I contacted "Jonathan Orange Response".
Don't worry about him not being a genuine Orange employee: the problem is that he is a genuine Orange employee.
Let me explain.
He replied to me, telling me that my outage was due to a broken cable in my area.
Fair enough.
He told me, though, that I would be contacted by a "specialist team" within 48 hours. Well, I've been waiting a week for that.
He also told me he would credit £24 compensation for poor service to my account.
This was not done.
What he did instead was, he posted me a "replacement Livebox" for some reason.
I had never had, or wanted, a Livebox, I use my own router and back-up modem (I had to start doing that when the original Orange router never worked).
So now I have a Livebox sent to me by "Jonathan" (at least he authorised it to be sent to me on 7 April, when he was supposed to be sending me a refund...)
A letter came with the Livebox telling me I have 28 days to return "the unwanted bits"...I assume he means the old Livebox which I never had?
The letter says "It's really important that you send everything back to us within the next 28 days or we will have to charge you £100 to cover the cost of your replacement Livebox (as its only on loan to you) and that's something neither of us wants to happen."
So now I have to go to the inconvenience of lugging their Livebox I never ordered, to a Post Office not near here...with always the very good chance that these imbeciles will end up charging me that £100 I don't owe...you know...just for something to do at Orange Headquarters on a Friday afternoon...
So, that's "Jonathan Orange Response" for you...now you will know what to expect if you reply to his frequent posts here...give him my regards.
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