Although due to its unreliability I now keep Orange only as a back up broadband and for its landline phone service (which is OK), I'm back in the same 4 monthly cycle as over the last year.
Whilst the router remains connected to the exchange, every seven days (to the hour) overnight the DSLAM recycles the connection to the Orange servers, usually back up within 30 seconds* and not a problem, but WHY as I've never heard of anyone else having this issue. And then again predictably every 4 months it seems to get stuck and can't reconnect without some manual intervention, when Orange inevitably use every excuse until after a fortnights nagging they reluctantly send someone out to the exchange (Boreham - LLU) to presumably reset the DSLAM (I mean push it back in its hole!), after as I found to my cost on the last occasion they tried to reset remotely and the service status showed "rebuilding the connection" for a whole week!
*Last weeks reconnection took 2 minutes: possibly a sign of some SW or HW "starting to fail" (again) at the exchange?
Orange CS: any chance of a fix rather than sticking plaster this time? There's nothing wrong with the router or internal wiring, the SNM 9-10 att. 49 and a rock sold fixed 4Meg connection as long as the DSLAM can maintain a connection to the Orange server.
Gee thanks Borednow! I think the DLM is just about the only Orange problem I've not had: my issue isn't speed which is consistent & as good as I can expect in this location with loads of repair joints on the underground phone lines; but simply that for weeks on end several times a year there's no service at all but just on Orange broadband although the quiet line test on the phone is consistently OK and the Livebox log shows its still connected to the exchange but not the internet. I've kept to the old up to 8 Meg service from 2007, on ADSL2+ since the national upgrade in May 2008, which I gather from another post has 1/2/4/8 Meg manually fixed profiles which from my experience seems right
Deletion/revision: is there anything in my possible theory?
1. The Orange authentication (RADIUS?) server is overloaded (London central) so the weekly dropout and the subsequent rejected authentications are symptoms.
2. The Orange advice to reboot/factory reset Livebox whilst the Livebox is in the middle of one of its attempts to re-authenticate can cause the DSLAM to lock up (hence turning a problem into a disaster) since it thinks I'm still synchronised. Which is why PPP server down turned into a Link down problem last time.
Yesterday during the latest "fault" (or should I say Orange normal behaviour?) I resisted the urge to turn off the Livebox and told a fib to Orange about the reset, and the Livebox managed to re-authenticate after 7 hours of trying. Some congestion (cheeseparing)! Meanwhile the Livebox shows "connected" (synchronised?) status as 43 days.
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