Sat 6th thru Mon 8th
Rang Orange (after hunting for 10 mins to find a number on their web site)
at 11.23am. Explained and then passed to Technical who said 'sorry our problem' will be fixed in couple of hours - advised to use mail2.web site in interim. I asked about compensation as I was ringing on a premium rate number. No chance!.....transferred to Customer Service (Big oxymoron in this case)....reiterated no compensation credo. Discussed leaving Orange(particularly as I'm paying £20/month for a 2mb service) which had the desired effect as they can't wait to get rid of me....in fact they wanted to do it there and then.
What a mug I am! Don't ever deal with Orange ISP/phone/broadband whatever........apologised to lady for wasting her time and wished her good luck with the rest of her life. Think I was speaking to a robot....Pulled the plug at 11.48am a few pounds worse off......
My mum has been complaining about this today, I just came on here to see if it's her or a wider problem - looks like the latter.
Wouldn't touch Orange myself, their customer service seems substandard even in an industry where poor service is the norm. Wish I could bill Orange for all the technical support I do on their behalf for my parents.
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