I have become unable to access my E-mail account. I contacted Orange who had me reset my internet explorer settings to their default condition, but this didn't seem to have any effect. they then told me that this fault should rectify itself. that was several hours ago and there is no change.
i should be most grateful if anyone can advise what i may do to access these E-mails as they are important for work.
Any ideas please?
hit the restore your account button, follow the steps. you dont have to do the last one of downloading and installing the settings file. this file installs Orange branding as well as dial up and email settings.
the dial up account needs to be dialled into every so many days or you account gets suspended and needs to be 'restored'
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If you don't connect to a Dial-up Pay As You Go account at least once every 219 days, the account will suspend or become inactive.
When this happens, you'll receive the 'invalid username and password' alert if you try to dial up using the account or, if you use the email address from another connection, you’ll receive email notification.
In order to keep your Dial-up Pay As You Go account active, you’ll need to dial up and connect at least once every 219 days, otherwise it will go through the following stages before being completely deleted from our system and it can’t be restored:
After 219 days of inactivity an account’s suspended, meaning that on day 220:
* you'll be unable to dial up and connect using your Dial-up Pay As You Go account
* you'll still be able to send and receive emails
* we’ll send you an email to notify you that your account’s suspended
After 225 days of inactivity an account’s still suspended, meaning that on day 226:
* you'll be unable to access your email service
After 259 days of inactivity an account expires, meaning that on day 260:
* you'll be unable to dial-up and connect using your Dial-up Pay As You Go account
* you'll be unable to access any functionality of your account, such as: emails or webspace
* you'll be unable to reactivate your account
Remember, you’ve got up to 259 days to retrieve your account using one of the options below:
* if you've got alternative Internet access, you can retrieve a suspended account online
* if you're unable to connect to the Internet, you can retrieve a suspended account using one of our CDs
On day 260, you’ll need to re-register a new account.
Please note: this only affects Dial-up Pay As You Go accounts and not unmetered packages such as Dial-up Any Time and broadband.
Oranges instructions for restoring an account:
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For advice on retrieving an account online without installing the settings following the instructions below:
* go to Orange homepage
* look to the top right for the 'your broadband account' box
* enter your email address and password and click sign in
* click on “restore account”:
*you’ll be asked to accept our terms and conditions in order to retrieve your account
* click continue
* the following screen will display that your account has been retrieved and the option to download the connection settings for your Dial-up Pay As You Go account. As you do not need to download these settings simply click on the 'sign out' option on the left hand column
Otherwise post precise details of how you are trying to access it and the error message you are getting.
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