I called Orange to ask them if i could buy unlimited monthly 3g internet access for my new nokia n900.
I told them previosly I had unlimited (1Gig) package with Three.co.uk which was £5 per month.
They said they could do it for £16 per month lol I basically laughted down the phone at them.
After that they then said they could discount the offer to £4 per month. So I said, ok I'll give it a go (big mistake)
Anyway after that I put the Orange sim card into my new Nokia N900 and fired up the web browser, 10 min's later a page loads up.
I try another website, same thing happens, so i try a speedtest.net. 45mins later speedtest completed lol. This confirms my internet access is not 3G. On top of that, I check my account online and it tells me that I bought 4mb's of internet access lol. This works out about 256 times less that what i got on the Three.co.uk network ( Three.co.uk usage is 1 Gig per month). And just accessing two websites and running a speed test nearly used my whole months allowance.
I was on the phone to them straight away, after a very long wait and after talking to 4 different people, I was finally told that they are going to refund my £4. They told me it would take 2 days for my account to be refunded.
After 5 days I checked my account expecting to see this money refunded. The money had not been credited so I phone them up again.
I was asked to explain what I had called about as they couldn't find any notes. After that they must of found some details and told
me that I was not going to be refunded as the package had been used. I expressed my anger and asked to speak to sombody else, unfortunatly they were just as unhelpful.
Anyway Im wrighting this to express my anger, and warn other people about Orange.co.uk and maybe stop a few people making the same mistake.
Luckly for me Im a pay as you go customer, and didn't sign up for a 24month contract oh and I used my remaining £1.00 credit on contacting customer services and causing them as much aggrovation as possible lol
Im also going to be running adverts and banners on my websites and radio station to make people aware of this company.
So if anybody has any banners or video adverts that highlight the poor service Orange provides can you reply or pm me.
One last thing if anybody else buys a Nokia N900 and wants to use Three.co.uk just run the Maemo update and Three.co.uk works like a treat.
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