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< Problems with upgrades to 8Mb ~ 8Mb Connection

RodD

Posted: Sun Feb 21, 2010 2:32 pm

Joined: 21 Feb 2010 Posts: 4 Location: Portland, Dorset

Have a major problem. When opening any website front page it takes at least 4mins to open, as I go deeper into the website the time to bring the page up gets longer and longer, i.e 3 pages in up to as long as 20 mins. Similarly with my Orange webmail account, eventually takes about 10 mins to get to the inbox, click on an email then nothing for at least 6 mins and comes up with a message "Can't connect etc".
The Wanadoo box configuration is fine, unchanged since this started Saturday morning 11:00am (was working fine Saturday 2:00am) down speed 8096 upspeed 448, line speed 8Mb from exchange all present and correct. Any help?

OrangeProblems

Posted: Sun Feb 21, 2010 2:32 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

tinytim

Posted: Sun Feb 21, 2010 3:25 pm

Joined: 13 Nov 2009 Posts: 408 Location: South East Essex

Paste your router stats here. It's important to know just what speed you're syncing.

RodD

Posted: Sun Feb 21, 2010 3:52 pm

Joined: 21 Feb 2010 Posts: 4 Location: Portland, Dorset

Hi Tinytim,
This what you want to see?
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Interleave
Noise margin (dB) : 7.3
Attenuation (dB) : 15.0
Attainable download rate (kbps) : 9120
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 8096 448

WAN IP address : 95.148.xxx.yyy
Gateway : 217.47.xxx.yy
Primary DNS server : 193.36.79.100
Secondary DNS server : 193.36.79.101

Internet protocol : pppoa
Encapsulation : VC-Mux
VP : 0
VC : 38
Broadband Username :
Mode : Permanent [1--1]

Rod

tinytim

Posted: Sun Feb 21, 2010 4:28 pm

Joined: 13 Nov 2009 Posts: 408 Location: South East Essex

Hi Rod

What you're experiencing is typical of congestion , if this really only occurs at peak times. That'll be 6pm-midnight Mon-Fri and most times over the weekend.

There is one final thing you can test and that is at this website http://speedtester.BT.com/ .

I'm assuming yours is not a LLU package so the BT site will provide some useful info as well.

Tim

OrangeProblems

Posted: Sun Feb 21, 2010 4:28 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

RodD

Posted: Sun Feb 21, 2010 5:29 pm

Joined: 21 Feb 2010 Posts: 4 Location: Portland, Dorset

Thanks Tim,
Ran the speedtester but it came up, after a couple minutes, that it couldn't test the speed. Ah well.

I've heard of this congestion thingy, never had it this bad, might have been a 10 sec or so delay on opening a page in the past but never 5 to 20 mins.

I gave up on waiting for the BT site to come up. Sad

Thanks again,

Rod

RodD

Posted: Sun Feb 21, 2010 8:09 pm

Joined: 21 Feb 2010 Posts: 4 Location: Portland, Dorset

Typical, knackered all weekend and now its back to usual speeds.

Rod

Response Team

Posted: Mon Feb 22, 2010 5:04 pm

Joined: 15 Sep 2008 Posts: 485

Hi RodD,

I work for Orange and may be able to help.

If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll arrange for a specialist to contact you for investigation.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team

All times are GMT

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