stats below in many checkers quote obtainable speed of 19.5mbps
21db attenuation
24db SNR
connected (capped) 7158
initally connected at above speed...was told on stabilization period by CS/indian technical
speed never changed AT ALL for 10days
spoke to TECH was told stabilization takes 14 days (is he havin a laff)
speed went to 15.5mbps with SNR of 13
following day went back to 7158 and stayed there since
over £13 spent on calls to CS and Tech
got escalated to engineer call back
got msg sayin fault on line would be resolved in a few days and would call back if any probs
several days later...NOTHING still at 7158
spoke to CS this morning they say 8meg is max i can get, and that i cant get out of contract without penalty
im at the end of my teather with <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>.
stats below in many checkers quote obtainable speed of 19.5mbps
21db attenuation
24db SNR
connected (capped) 7158
initally connected at above speed...was told on stabilization period by CS/indian technical
speed never changed AT ALL for 10days
spoke to TECH was told stabilization takes 14 days (is he havin a laff)
speed went to 15.5mbps with SNR of 13
following day went back to 7158 and stayed there since
over £13 spent on calls to CS and Tech
got escalated to engineer call back
got msg sayin fault on line would be resolved in a few days and would call back if any probs
several days later...NOTHING still at 7158
spoke to CS this morning they say 8meg is max i can get, and that i cant get out of contract without penalty
ANY suggestions PLZZZZZZZZZZZZZZZZZZZZZZZZ
Yes; please use the freephone number = 0800 980 1492 (and ask to be put through the tech. department)
thnx for the freephone number....will probably prove useful
still cant see the point of contacting them further as they are mindless idiots
as you can see from my stats this cap of 8meg is ludicrous
worst thing was the fact i had a stable connection for 1day of 15.5 with more room for improvement
yet now they insist that 8meg is the maximum i can obtain grrrrrrrr
really wish they would either sort it for good or allow me to get out of the contract...with all the years ive been online since dial up days this has to be the worst customer support ive ever encountered
i would appreciate other comments from tech heads like myslef so that if Orange read this they can see that my line stats prove i can obtain almost the 20meg connection
that is exactly the figure i quoted to Orange and even insisted that id be happy with between 16 and 19meg....but they are ademant that my line can only take 8meg
Sorry to read of your problems. I work for Orange and may be able to help.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll ask our technical specialists to have a look.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
I have been on 1Meg for 4 weeks and over 2 weeks of that chasing Orange up to no avail!!!!!!!
I have given up now, I am asking for my MAC code and demanding Orange do not invoke any contract clauses because as far as I am concerned, they have not kept their side of the contract!
ive tried asking for my MAC code but they insist i will have to pay a penalty as they are providing the maximum my line will take
if you see my stats they are having a laff
they hav no record of me being on a stable 15.5 for a whole day
and insist my line cannot handle more than 8
DEF the worst customer service ive ever come across and they have no real techs who have a clue, except the sub contracted engineers that never call wen spose to
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