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< Livebox Issues? ~ Livebox Automatically Resets

waynegrills

Posted: Fri Jan 08, 2010 11:59 pm

Joined: 11 Jan 2007 Posts: 5

I have had my livebox ever since wanadoo became Orange and never had a problem until recently when I have been having issues with my livebox for a few weeks, it keeps resetting itself every few hours.

I have a switch connected to the red Ethernet port on it but didn't have any problems at all with it until recently, and I have had the switch for over 6 months now.

I run my xbox 360, Printer and Desktop wired up and have a backup wireless connection for the desktop if needs be.

I have an additional desktop which is connected by wireless as well as a laptop and iPod Touch.

All worked fine until a few weeks ago when the connection would disappear. I spoke to Orange technical support and they basically got me to hard reset the router, this did not solve the problem, they also sent me out a new power adapter and this has not solved the issue either.

Does anyone else have a similar version? I have the latest firmware for the livebox and I check most weeks to see if it is still the case.

I look forward to hearing from anyone who has had the same problem, or has the same problem.

OrangeProblems

Posted: Fri Jan 08, 2010 11:59 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Rick3000

Posted: Sat Jan 09, 2010 11:29 am

Joined: 19 Mar 2009 Posts: 202

I was having similar problems a few months ago (after being problem-free for about a year).

IMO, it seems the Livebox has a shelf-life of about 12 months. Ask for a replacement if you can. Tell Orange that it's not working at all i.e. no lights are coming on; they should send you another one. That's what I said, and the new one was working perfectly.

I'm going to be on 02 in a few days time, so it's goodbye to Orange - no more sh!t customer service anymore Very Happy

Response Team

Posted: Mon Jan 11, 2010 5:16 pm

Joined: 15 Sep 2008 Posts: 485

Hi waynegrills,

Sorry to read of your problems. I work for Orange and may be able to help.

If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team

All times are GMT

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