I've just been informed by the crazy and wacky folk at Orange HQ that they've reduced my line capability from 7.5 meg to 5.5 (due to instability on the line).
Question is, if I change ISP (say, to 02 for example), will they increase the capability?
I was getting over 6 meg for the past year and recently had trouble connecting (intermittent, DNS probs etc...).
BT say my line is capable of over 9 meg; I've asked Orange if they could increase the speed to what it was before, and they said they couldn't.
So in essence, 2 questions :
1 - will another ISP give me more download speed (i.e. increase the line capacity without any problems)....
and..
2 - if the line can't handle any more than what Orange say, who's responsibility is it, to get it fixed ? (Orange) say they've done all they can...
Thanks in advance.
Last edited by Rick3000 on Sat Jan 30, 2010 9:26 pm; edited 1 time in total
Christmas is over....Oranges are now not in season
If you can get o2 (now Sky) LLU then you'll probably see a synch of at least 9Mb and possibly 10Mb+ depending on your attenuation. Put your downstream attenuation into this calculator :-
If you can't get o2 (now Sky) LLU then don't go with their Access product....it can be worse than Orange altho' you will be talking to their CS for free, in English
Christmas is over....Oranges are now not in season
If you can get <a href="http://buy-broadband.at/theside?CTY=1&CID=7793" target="o2 (now Sky)">o2 (now Sky)</a> LLU then you'll probably see a synch of at least 9Mb and possibly 10Mb+ depending on your attenuation. Put your downstream attenuation into this calculator :-
If you can't get <a href="http://buy-broadband.at/theside?CTY=1&CID=7793" target="o2 (now Sky)">o2 (now Sky)</a> LLU then don't go with their Access product....it can be worse than <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> altho' you will be talking to their CS for free, in English
Lol ! - thanks, Borednow; and yes, I'm on 02 LLU (woo-hoo!!!) - and checking on this site :
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line rate up to 2Mbps.
Our test also indicates that your line currently supports a potential ADSL Max broadband line rate of 6.5Mbps or greater.
Our test also indicates that your line currently supports a potential ADSL2+ broadband line rate of 9Mbps or greater.
And about my downstream attenuation, the mini Livebox stats read :
Quote:
Description
Thomson Livebox 2 Mini uk v7.1-h323
Manufacturer
Thomson
SerialNumber
0821GH4NNE47BCP
HardwareVersion
T-E.1.0
SoftwareVersion
6.3.9.6
DestinationAddress
PVC: 0/38
ModulationType
ADSL_2plus
ATMEncapsulation
VCMUX
ModemFirmwareVersion
bcm96358_ADSL_PHY_A2pBT009c1.d17d
Status
Up
LinkStatus
Up
LinkType
PPPoA
DataPath
Fast
UpstreamAttenuation
84
DownstreamAttenuation
160
UpstreamNoiseMargin
223
DownstreamNoiseMargin
229
UpstreamMaxRate
945000
DownstreamMaxRate
12751
UpstreamCurrRate
605
DownstreamCurrRate
4093
UpstreamPower
122
DownstreamPower
156
UpTime
15816
Stats.Total.
Values
LinkRetrain
1
FECErrors
405
ATUCFECErrors
162297
HECErrors
0
ATUCHECErrors
61167
CRCErrors
0
ATUCCRCErrors
3796
Would it be 160, 16, or 1.6 ??
And I tried to get my MAC code from them, but a certain 'Mick' said that my speed should crawl back up to over 5 meg in a few days time.
16dB .....you lucky £$&?@......go for the Premium package, you could see a throughput of around 16Mb -18Mb. You're less than a mile from the exchange !
Quote:
Is he talking BS
Do you really want to take a chance that he's telling the truth now that you know what o2 (now Sky) can provide ?
By the way, with downstream power at 15.6dBm, that's probably the cause of your problem...either a duff Livebox or faulty gear in your local exchange. It should be around 18 or 19dBm.
16dB .....you lucky £$&?@......go for the Premium package, you could see a throughput of around 16Mb -18Mb. You're less than a mile from the exchange !
Quote:
Is he talking BS
Do you really want to take a chance that he's telling the truth now that you know what <a href="http://buy-broadband.at/theside?CTY=1&CID=7793" target="o2 (now Sky)">o2 (now Sky)</a> can provide ?
By the way, with downstream power at 15.6dBm, that's probably the cause of your problem...either a duff Livebox or faulty gear in your local exchange. It should be around 18 or 19dBm.
Thanks again - and re. your last point, if it is faulty gear at the exchange, will a change in ISP rectify that ?
If you switch to another ISP's LLU equipment then yes......they don't share each other's as far as I'm aware. Are you on Orange LLU or their BTw IPStream product ?
If you were moving from one BTw ISP to another then it's very likely the fault would still Be Broadband.
If you switch to another ISP's LLU equipment then yes......they don't share each other's as far as I'm aware. Are you on <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> LLU or their BTw IPStream product ?
If you were moving from one BTw ISP to another then it's very likely the fault would still Be Broadband.
Cheers, and I'm on Orange LLU btw (enabled since 31.7.06 from 'SamKnows', and 02/Be LLU enabled since 13.12.06).
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- and re. your last point, if it 
