Joined: 13 Nov 2009Posts: 408Location: South East Essex
I switched to Orange Home Select on 23/11/2009. Initially I had no connection because of username/password problems. That took 8 days to resolve.
During that time my ADSL line speed dropped from 10meg to 6meg without me having any internet.
Since then my line speed has dropped firstly to 4meg and now to 2meg. I know that previously I could connect at 8meg with o2 (now Sky) on ADSL max so there's nothing wrong with my line as such.
Getting to talk to someone in support that can actually help is proving impossible as all I get is that my line can support 10meg and the line tests are OK. I've just been able to talk to a level 2 support person for the first time but that got me no further.
How can I escalate the problem without talking to someone out in India?
I've also written to the Customer Care Manager but received no response so far.
I'm sure that once I can resolve this problem I'll be a fairly happy Orange customer but that doesn't look like happening too soon.
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