Hoping someone will pick up on this. My broadband is currently down - the DSL light is solid, Online light is off. Router reports Timeout in LCP negotiation in the logs repeatedly. Have tried power cycling router a few times, reset and have changed RJ11 cable and filter to no avail. In my opinion, problem lies beyond router. Had been working great for the past week at good speed (approx 7MBit/s).
Am not willing to be spoken through resetting my router (something I'm perfectly capable of doing myself) again.
UPDATE: Online light came back on this evening, however the connection is very flaky, with a lot of packet loss. I'm running a ping test to one of Orange's DNS servers (193.36.79.101) and am getting packet loss of anything between 12 and 75%, and sometimes horribly long response times (>3000ms) making the connection sometimes nice and fast but sometimes almost unusable.
Connection unusable:
Ping statistics for 193.36.79.101:
Packets: Sent = 49, Received = 20, Lost = 29 (59% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 3173ms, Average = 295ms
Connection behaving better:
Ping statistics for 193.36.79.101:
Packets: Sent = 250, Received = 211, Lost = 39 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 156ms, Average = 63ms
Seriously, a ping test to one's ISP's DNS server should reply promptly 99% of the time. This kind of flakiness is unacceptable.
Of course, at the moment it seems to be working well. I shall be monitoring the situation and will report back here if things do not improve.
A very frustrating night last night - couldn't even stream an entire song on myspace without it cutting out, and forget catching up on Top Gear with the iPlayer! Router is having a terrible time keeping the connection up, it went offline several times last night with a variety of reasons (Timeout in LCP negotiation, Peer disconnect, Dial timeout). More packet loss. Ran a ping test overnight last night and the connection was lost on at least 3 occasions.
I have tried everything I can - different RJ11 cables, different filters, even a different router (a 3Com one which was working great with the broadband at my previous address). I have tried plugging the router into the test socket behind the faceplate of my master (and only) socket and the result is the same.
I'm getting rather tired of this - the connection is not fit for purpose and has not worked properly since day one. I suspect there is a problem at the exchange. I am not willing to phone the tech support line - I have exhausted all things that 1st line support could ask me to do. I am an IT professional, and my first "proper" job was tech support in a small local ISP so I know how these things go.
I'll get some more info from the router tonight regarding line condition etc. and post it up.
I hope someone from Orange reads this and can help me out.
Kicked off again for 10 seconds for no reason this time:
12/07/2009 23:24:44 If(ATM1) PPP connection ok !
12/07/2009 23:24:44 DDNS processing!!
12/07/2009 23:24:43 ATM1 get IP:95.145.90.104
12/07/2009 23:24:37 ATM1 start PPP
12/07/2009 23:24:36 sending ACK to 192.168.1.12
12/07/2009 23:24:34 enter pppShutdown()
12/07/2009 23:24:34 ATM1 stop PPP
12/07/2009 23:22:37 sending ACK to 192.168.1.12
Throughout this time, there was 28% packet loss in a ping test to one of Orange's DNS servers.
Ping statistics for 193.36.79.100:
Packets: Sent = 218, Received = 155, Lost = 63 (28% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 2403ms, Average = 74ms
I am completely fed up of this - this connection is completely unworkable.
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