I recentley switched over ISP from Virgin to Orange on the 24th November, at first I was very happy with the speed of my connection, 2365 kbps download and 676 upload.
This was a great improvement over the speeds that I was getting from Virgin, but my joy was soon short lived... Im now limping along at 238kbps
I have contacted Orange and was fobbed off with they are testing the line and to expect this for a week or so.
Its now 4th December, I have contacted them again and provided them with 3 various speed tests.. They have informed me that it may take upto 5 days to investigate.
But reading the horror stories on here I dont hold up much hope,
Sorry to read of your problems. I work for Orange and may be able to help.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
I provided Orane with my 3 speed tests for them, I was then told they would look in to my slow speeds and that someone will contact me in the next 48 hours,
The 48 hrs came and went, so I rung Orange up, was then asked for another 3 speed tests...at this point I asked to speak to a line manager.
Was on hold for 25 mins with nothing but a dead line.
At this point I just about flipped my lid, I have asked for my MAC code, the English guy on the other line was very helpful.
A BT open reach line Engineer has visited today and replaced my exterior phone line and wall socket..
This hasnt helped at all, and I didnt think for one minute that it would.. lol
Next stage is a broadband engineer... Im giving them another week to sort it out them Im off.
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Device Internet
Connection status: Connected (0:01:46:3
Connection mode: Always on
Preferred DNS server: 193.36.79.100
Alternate DNS server: 80.10.246.1
Downstream rate: 1021 kbps
Upstream rate: 604 kbps
PPPoE pass-through: Enabled
ADSL Line
Status: Cable connected
Line mode: G.992.5 (ADSL2+)
Maximum line rate: 1021 kbps (downstream) / 604 kbps (upstream)
Noise margin: 25 dB (downstream) / 3103 dB (upstream)
Line attenuation: 55 dB (downstream) / 35 dB (upstream)
Output power: 20 dBm (downstream) / 12 dBm (upstream)
Address Translation (NAT)
Status: Enabled
NAT table: No entries
Dynamic DNS
Status: Disabled
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