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< Problems with Orange 20 Meg Broadband ~ 20Mb is here

keithwjones

Posted: Wed Oct 21, 2009 7:56 am

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

http://shop.orange.co.uk/broadband/

I have been getting over 6Mb - I've have checked my number with BT checker for 20Mb and it says I can get 5Mb.

Keith

OrangeProblems

Posted: Wed Oct 21, 2009 7:56 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

absent

Posted: Wed Oct 21, 2009 10:09 am

Joined: 27 Jul 2009 Posts: 42

Seems like the launch has also coincided with LLU being taken off my exchange.

absent

Posted: Wed Oct 21, 2009 3:00 pm

Joined: 27 Jul 2009 Posts: 42

I've just got off the phone with Orange and they claim that my exchange is still LLU enabled despite what SamKnows says, it has been upgraded to 20mbps and should be live within the next 24 hours.

They also stated that the new system is as much about addressing stability issues with the network (which they admitted to on the phone in a very script reading way) as it is with increasing speed.

Borednow

Posted: Wed Oct 21, 2009 3:13 pm

Joined: 13 Aug 2007 Posts: 2049

absent wrote:

They also stated that the new system is as much about addressing stability issues with the network as it is with increasing speed.

I'd like to know which marketing executive made that one up.....it certainly wasn't a statement that a technical manager would make Shocked

ADSL2+ and its higher reaches can be more of a problem than ADSL....BT WBC proves that with the roll-out problems they're experiencing.

OrangeProblems

Posted: Wed Oct 21, 2009 3:13 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

keithwjones

Posted: Wed Oct 21, 2009 3:47 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

Here are my stats:

Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 10.1
Attenuation (dB) : 38.0
Attainable download rate (kbps) : 7496
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 7460 605

From which I get a speed of over 6Mb on an up to 8Mb. This is on the Weston-super-Mare exchange.

So if I upgrade will I get faster speeds? It is possible that my line is already up to 20Mb but capped at 8Mb.

Keith

Borednow

Posted: Wed Oct 21, 2009 4:15 pm

Joined: 13 Aug 2007 Posts: 2049

keithwjones wrote:

Attenuation (dB) : 38.0

So if I upgrade will I get faster speeds? It is possible that my line is already up to 20Mb but capped at 8Mb.

Keith

You're probably correct re.capped.

Enter your details into here >>

http://www.kitz.co.uk/adsl/max...d_calc.php

That will give you an idea of what you should see with that attenuation. Probably not much more than you get now to be honest.

keithwjones

Posted: Wed Oct 21, 2009 4:48 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

Borednow

Thanks for that, result was better than I expected:

adsl2+ (LLU) just over 10Mb.
Throughput just about 9Mb.

Keith

absent

Posted: Wed Oct 21, 2009 5:30 pm

Joined: 27 Jul 2009 Posts: 42

Well, I'll let you know what happens tomorrow night, apparently the 20mbps connection will be active by then.

I have my doubts, router reports "ADSL_G.dmt" not ADSL2 and my rural exchange isn't showing Orange LLU anymore on SamKnows. I have my suspicions they've dumped the LLU on it rather than upgrade it since it's only got 6000 properties connected to it.

Borednow

Posted: Wed Oct 21, 2009 5:53 pm

Joined: 13 Aug 2007 Posts: 2049

absent wrote:

it's only got 6000 properties connected to it.

That's called Cautionary Project Management.....rather mess up 6,000 users than 60,000 Shocked

saayinla

Posted: Wed Oct 21, 2009 7:15 pm

Joined: 26 Jun 2007 Posts: 17

Does this kicks in automatically for existing users or what, spoke to an indian guy on the phone and he said, i ll have to take a new package or upgrade to get up to 20mb.

keithwjones

Posted: Wed Oct 21, 2009 9:49 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

saayinla wrote:

Does this kicks in automatically for existing users or what, spoke to an indian guy on the phone and he said, i ll have to take a new package or upgrade to get up to 20mb.

New contract probably 18 months.

Keith

Nuggy1980

Posted: Thu Oct 22, 2009 3:18 am

Joined: 22 Oct 2009 Posts: 3

I just stumbled on this site and the fact that Orange are offering 20 meg soon.

I just checked my exchange on sam knows and it is Orange LLU, I also checked my router and it says its connected via ADSL2+, im getting pretty excited now lol.

I currently connect at bang on 8 meg and 600 something upload so hopefully ill get a good speed.

I assume Orange is going to upgrade everyone automatically, at least I hope so.

A bit off topic, and in the wrong place I know, but does anyone know why Orange ping times are so crappy? _Every_ ISP ive ever had at this address (quite a lot) ive been able to get a ping of 20-30ms to most decent UK servers, on Orange this seems to always be 50-60ms+ at any time of day/night (interleaving is off). A bit annoying seeing im really into my pc online gaming. Oh well..

Nuggy1980

Posted: Thu Oct 22, 2009 5:32 pm

Joined: 22 Oct 2009 Posts: 3

Bleh...

rang them tonight. Ive got Mobile, Home Phone and Internet with them, phone and bb comes to £15 they told me I would have to pay £17 pounds for the 20 meg and it would be £2 a month more expensive because I need a new router to work with it because it needs a 'N' router. I tried to explain to him that thats just the wireless range and the existing livebox was fine and is connected via ADSL2+ right now just at 8meg speeds and also that I had a spare belkin router that would also work fine but he was having none of it - idiot.

I went ahead with it anyway then right at the end of the order he told me there was a problem and I had to ring another number, the lady on that number said theres just a problem with there system at the moment and I should be able to order it tomorrow.

Orange customer service great as usual Rolling Eyes

Nuggy1980

Posted: Sun Nov 01, 2009 11:52 pm

Joined: 22 Oct 2009 Posts: 3

Oh Orange, so funny. After telling me there was a problem and they couldnt put me onto the 20 meg, and to ring back the next day... well I forgot about it and never got round to it, only to find that today im connected at 12 meg?(oh and on my old Orange livebox that apparently couldnt work at over 8 meg!) lol funny Orange.

absent

Posted: Thu Nov 05, 2009 6:44 pm

Joined: 27 Jul 2009 Posts: 42

Just to update, it looks like the Orange sales rep was full of hot air.

I haven't been upgraded to 20mbps, have had no word for them and seeing as I can now run BT speedchecks it's seems like my exchange has in fact been put back onto IP stream.

Just got a bill through and they're still billing me for LLU so I dunno what's going on.

I've emailed support and sales support to find out what's going but haven't had an answer. I'll chase them up on the phone soon but I doubt I'll get any straight answer.

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