First of all my Orange Broadband comes free with the mobile contract and I don't have any complains regarding the download or upload speed (about 830 KB/s download and 70 KB/s upload) constantly and no disconnection or other issues at all.
One problem I have is that while gaming on any server including the ones hosted in UK that my ping is about 40-50 MS higher then anyone else, on a London server I'd have 70 to 90 MS while other people from UK average on 30 to 40/50 MS. This is the case with EVERY server my ping is always higher then the others..
At first I thought it might've been a router issue so I tried 2 different routers, same result, tried it on my laptop, other PC and this PC same latency. Tried the various tweaks about disabling Nagle's Algorithm, disabling QOS packet scheduled, etc ,etc same issue still.
I'm using a LiveBox currently and the stats are as followed
Code:
ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 10.1
Attenuation (dB) : 34.5
Attainable download rate (kbps):6125
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 6083 605
A tracert to BBC.CO.UK looks like this:
Code:
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms Livebox-E138 [192.168.1.1]
2 40 ms 39 ms 39 ms 87.237.21.175
3 39 ms 39 ms 41 ms 87.237.20.133
4 56 ms 55 ms 56 ms 87.237.20.135
5 56 ms 55 ms 55 ms ae1-0.loncr4.London.opentransit.net [193.251.254
.33]
6 56 ms 56 ms 57 ms tengige0-5-5-0.lontr1.London.opentransit.net [19
3.251.242.21]
7 64 ms 63 ms 63 ms xe-8-0-0.edge3.London1.level3.net [4.68.111.65]
8 64 ms 63 ms 64 ms ae-14-51.car3.London1.Level3.net [4.69.139.68]
9 56 ms 56 ms 56 ms 195.50.90.162
10 56 ms 55 ms 56 ms 212.58.238.149
11 56 ms 55 ms 55 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.
Now I've noticed that EVERY IP I ping has
2 40 ms 39 ms 39 ms 87.237.21.175
3 39 ms 39 ms 41 ms 87.237.20.133
4 56 ms 55 ms 56 ms 87.237.20.135
as the hops, a quick IP trace showed me they belong to Orange I'm a bit confused as my router tells me the type is FAST (I assume it stands for fastpath) but the above tracert and the extra ms puts me on to believe that I'm interleaved...
Mine also says 'Fast' but it is above 30ms too. There support is also crap, they dont even understand english and they will just ask dumb questions like "have you got 2 solid lights?".
It may well do but ADSL performance is severely impacted at peak times, regardless of who you are with. I'm not defending Orange as i'm sure there is more that they can to to increase performance but at the end of the day it's a mixed bag!
Sorry you are having problems gaming. I work for Orange and would like to see if there is anything we can do to help.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
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