I just joined today and had to smile at some poster (Feb 2009) who figured Orange support was coming back to these shores because he spoke to a nice Scottish lady about his account problem.
All this week I've had problems connecting to a machine in Dallas....
The first two calls to India I got hung up on because they couldn't understand the problem (not cross posting here I did ask elsewhere in another forum on here for someone to do a trace route for me to 204.90.115.165).
I needed someone from Orange Support in the UK who could try, on what might be the same internet backbone as me, to get through to this IP address in the USA.
Admittedly I got escalated twice (on my 3rd call) and apparently it has been escalated now to the highest level possible (still not the UK I understand) but any result will now take 3-5 work days. When all I wanted was someone in UK to experience first hand that there is a problem with some of the backbone routing from UK to USA....(I only get as far as London!)
My apologies for this rant.
Had I known that Orange offshore jobs before I signed up I would not have done so for the simple reason a company should support its customers locally and in this case would have saved many hours and peoples' sanity.
I just joined today and had to smile at some poster (Feb 2009) who figured <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> support was coming back to these shores because he spoke to a nice Scottish lady about his account problem.
All this week I've had problems connecting to a machine in Dallas....
The first two calls to India I got hung up on because they couldn't understand the problem (not cross posting here I did ask elsewhere in another forum on here for someone to do a trace route for me to 204.90.115.165).
I needed someone from <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> Support in the UK who could try, on what might be the same internet backbone as me, to get through to this IP address in the USA.
Admittedly I got escalated twice (on my 3rd call) and apparently it has been escalated now to the highest level possible (still not the UK I understand) but any result will now take 3-5 work days. When all I wanted was someone in UK to experience first hand that there is a problem with some of the backbone routing from UK to USA....(I only get as far as London!)
My apologies for this rant.
Had I known that <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> offshore jobs before I signed up I would not have done so for the simple reason a company should support its customers locally and in this case would have saved many hours and peoples' sanity.
rant over
I have just spent several hours trying to get my MAC code from Orange, they threatened court action and debt collection services, now they have blocked me from contacting them !! they have 5 days to send me my MAC code, also they have only 2 more weeks to get my phone back on line, we were quoted 1 month to cure any problem!! dont give up trying to get your code if you want to leave Orange, I am thinking of starting a voluntary business getting MAC codes for anyone that wants to leaveOrange after all their threats it was enough for most people to be put off asking to change ISP's
Orange have cost me and my wife a lot of money through their neglect they just say oh well we have 30 days to get it sorted, dont listen to them when they say it has been escalated to the next level, we have been escalated to management level but still the can not sort it out!! I am not sorry for my rant at all!!
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