Hi this is my first post on this forum as I have never had any problems with my livebox that could not be fixed with a quick search on the internet.
Early last week my internet speeds suddenly dropped from a ok 1-2mb download speed to 0.1 Mbps. At first I hoped this may be a short term problem but it has been like this now for a week.
I have contacted customer support on the phone but they don't seem to be able to cope with the fact that the www.speedtester.BT.com website errors out whenever i go to test the connection.
Everytime I try to test the line it shows an error stating it has failed to initialise an assured rate session for the service and that I should raise a fault with the provider.
If anyone could give me some help I would be most grateful.
Welcome to the forum! I work for Orange and may be able to help.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
are you on llu or ipstream cause if you are on llu then the BT speedtester wil not at all i have the same trouble trying to do the test cause i'm on llu network so if anything it will be Orange's fault cause they are sh*t they can't do anything right!!!!
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