Been with Orange Broadband for 2 years and all has been fine. had an issue with them last month that was finally resolved once I put pen to paper. Having experienced 3Mobile customer service, I'd got to thinking what a joy Orange CS were to deal with. having read some of these posts, maybe I'm wrong.
Thursday morning, my broadband was working fine. It had occasionally been dropping of the previous couple of days but I didn't think much about it. Anyway, Thurs evening, no broadband and @ light flashing rapidly. Also, my second line had reverted to my landline number.Checked system status and was informed there was an issue with the system which they hoped to resolve soon. Friday evening still no broadband. As there were no known faults with the system, I contacted the tehnical help dept. After 30+ minutes on hold, I spoke to an Asian sounding individual. After explaining my problem and that my wireless connection was good (my PC's were connecting to the Livebox), he asked me what OS system I was using. Not really seeing the relevance of this as ALL PC's were connecting wirelessly to the Livebox, I told him I had 2 laptops running Vista and a desktop on XP. He then asked me to connect an ethernet cable between a laptop and the Livebox. Unfortunately, I didn't have one to hand but again couldn't see the relevance in this as the connection to the Livebox seemed good. He then asked me to check that all cables were correctly connected. As I had already informed him that everything was working fine the previous morning and nothing had been disturbed since then, I was beginning to lose confidence in his ability to help me. He then instructed me to do a reset of the Livebox. The problem remained. He then asked me to change the filter to which the Livebox was connected. As I was unable to do this without disconnecting the call (no mobile signal at home), I asked him to call mne back in 5 minutes. He informed me he didn't have the capability to do this and I should cal him again. Not wanting to be on hold for another age, I said I wasn't willing to do this. He then said he would request a line check and I will be texted the results by 9pm tomorrow (Sunday). If the filter change fixed the problem, I was to let them know so they could cancel the the line check. I agreed to this and ended the call. Needless to say, changing the filter has not made any difference. I was happy to wait for the result of the line check, having every confidence in Orange to look after their customers. Then I stumbled across this site . My personal feeling is the Livebox is given up the ghost and to that end, a colleague is loaning me a relatively modern router to try ou this evening. Any further guidance would be gratefully received.
Maybe I'm lucky. Phoned home about an hour ago to be informed the @ is now flashing slowly and along with the arrows (firmware update?). I've just talked my son through re-entering username and password and we're up and running again. Per chance Orange haven't let me down. We'll see. Satisfied at the moment.
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. My personal feeling is the Livebox is given up the ghost and to that end, a colleague is loaning me a relatively modern router to try ou this evening. Any further guidance would be gratefully received.
