Firstly, apologies for the long post, but it's been long and drawn out getting to this point........
My desktop PC is Windows XP Home SP3, using Outlook Express to send and receive emails.
I have had a problem recently where email will receive with no problems at all every time, but sending emails out only works intermittently.
When email sending fails I get socket error 10060 and error number 0x800CCC0E
My email address that I've been using for years is @fsnet.co.uk
I've set up the email account on a second machine and have exactly the same problem.
After hours spent talking to useless first line technical support engineers (who told me to uncheck 'When starting, go directly to my Inbox folder' and to uninstall Outlook Express from Add/Remove Programs and reinstall it to resolve my problems), they then gave up and told me it was a Microsoft issue and there was nothing they could do.
I then spoke to UK Customer Service who told me that I couldn't leave unless I paid a cancellation charge of £206.30, but they would give me a month free. They would not waiver the cancellation fee because the problem is not proved to be theirs.
They said that work on their email servers that started over a week ago is still ongoing and certain customers were still having problems, but a date couldn't be given for when the work would be completed.
They have arranged for UK technical support to call me back, but advised that it is people with @fsnet.co.uk and @freeserve.co.uk were experiencing problems and that if I moved to @orangehome.co.uk all my problems would be resolved.
I created an @orangehome.co.uk email address but still have the same problem!
Aaagghhh, any advice anyone can give would be greatly appreciated.
Aaagghhh, any advice anyone can give would be greatly appreciated.
Get out like I did
If you use "Search OrangeProblems", you will find that ever since this site began (as WanadooProblems) in March 2006, the same problems re-occur time and time again.
I was having alot of trouble sending e-mail, sometimes they would go instantly other times I would get this message:-
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'POP3', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
And it would then take many many attempts to send.......
After reading some posts on this forum I changed smtp.wanadoo.co.uk to smtp.orange.co.uk, and the mails started going straight away........
I was having alot of trouble sending e-mail, sometimes they would go instantly other times I would get this message:-
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'POP3', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
And it would then take many many attempts to send.......
After reading some posts on this forum I changed smtp.wanadoo.co.uk to smtp.orange.co.uk, and the mails started going straight away........
Hey thanks BCNR,
I've been having this trouble off and on ever since Orange "increased the speed" maybe, oh, two years ago (I forget when it was). In common with everyone using this site, I found their "Helpline" staff to be absolutely useless.
I did what you suggested, changing my smtp.orangehome.co.uk (which had been recommended by Orange!) to smtp.orange.co.uk and a temporarily-stuck outgoing e-mail went out immediately.
Why the hell don't Orange's boffins know about this? Like a long-deceased uncle of mine used to say, "If you need any help, you'll find a hand on the end of each arm". In other words, do it yourself! - or wait till someone helpful like BCNR happens along.
We'll see if this success story continues with the passage time.
Having just begun broadband, after being on dial-up since 1996, this is completely untrodden territory. I will relay my experiences with Orange at a later date, but for now I will say that this thread is of immense interest, as I was getting the self same problem in sending emails, over the last few days. Now, thanks to this great advice, I can send emails. Many Thanks.
Having just begun broadband, after being on dial-up since 1996, this is completely untrodden territory. I will relay my experiences with <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> at a later date, but for now I will say that this thread is of immense interest, as I was getting the self same problem in sending emails, over the last few days. Now, thanks to this great advice, I can send emails. Many Thanks.
That's great news, breather, and ditto to what you say. This forum and the help offered is invaluable! Thanks again to all concerned.
All I know is that in the last month the team of Orange have left me with the decided opinion that a more responsive and intelligent response than from Orange would be expected from a bulldozer running riot. Anything more complex that reading the MS manual leaves them in a corner shaking in fear.
All I know is that in the last month the team of <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> have left me with the decided opinion that a more responsive and intelligent response than from <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> would be expected from a bulldozer running riot. Anything more complex that reading the MS manual leaves them in a corner shaking in fear.
That's why this site must've been set up, breather. I joined up here about Three years ago because of continual frustrations with Orange's telephone and e-mail "help" team, as appears to have happened for you, sorry to say. Judging by the thriving community here, LOL, I'd guess that not much has changed!
Wait until you read my report when I finish it ... before they finish me.
I gather it is not much different whatever provider .. it is a matter of being a step ahead and keeping careful records, however blocking port 25 was not an action that I anticipated. As far as I can see these situations arise for the reasons of knowledge gaps, but also to generate income via telephone calls, extortionately priced at that. Having been an architectural consultant for forty years has been a good grounding, and having a legal secretary daughter helps. Been a computer programmer (machine code) as well as working in research ... I am a bit of a digger.
................
My desktop PC is Windows XP Home SP3, using Outlook Express to send and receive emails.
I have had a problem recently where email will receive with no problems at all every time, but sending emails out only works intermittently.
When email sending fails I get socket error 10060 and error number 0x800CCC0E ............
I am having this problem now. I had it a few weeks ago as well and it corrected itself after a couple of days. Why is it happening? I have the correct smtp settings and have tried alternatives ie smtp.wanadoo.co.uk smtp.orangehome.co.uk and my old freeserve one. I signed up with freeserve years ago and stayed with wanadoo and then Orange and only now am I having problems.
Having read through the posts on this, it looks like it's a recurring problem that has never been fixed. I will not waste time and money on helplines that are not capable of providing a fix. I think it's time for me to change ISP especially as I am being charged over the odds at the moment.
This is a decided issue with Orange. my recent head to head with Orange has resulted in a widening of my learning circle. Orange make a number of policy decisions and the custome pays for them in terms of sanity; when I get a chance to finish of my story (at the risk of enhancing the need for gas and air in some), I feel it will be enlightening.
I was puzzled as to why emails could not be handled directly by the mail provider that I prefer to use (after all it is an integral part of the site for which I am Admin); the other problem is that there is an email war going on. Various emails are not getting handled or received because of deisive rules about sources of email, handlers, and in some cases the number of handlers involved. The fact of the matter is that using Orange at all, ivolves Three already, let alone the source and the return address. Going to another aspect, I do not use webmail, it is a dangerous practice, open to abuse. On the two occasions when I was forced to use webmail, the spam traffic to my address increased dramatically. Personal details became public. I simply do not trust security on a website, whereas I know that my OE is secure. If it were not for the idiots that invented the preview panel, it would potentially be more secure. Turn off the preview panel. I have on my PC emails back to 1996. A lot of mails are blocked by small minded providers. Orange are a part of this blockage. So on top of the odd diversion of handling, there are some providers that block emails that have more than two addresses in their headers. It did occur that they were using ports, but after a series of tests, we discovered that was not the case. Some other gate is applied. This could have an adverse effect on our website and its members. This was all so very suspect. I had earlier 'tried out' broadband on my laptop using wifi, using the normal address which operated via another ISP without question or diversion. Why does Orange block and divert SMTP? To achieve domination in the server market, it would appear. That side of things was unsavoury enough as it was. I kept having emails disappear that people had said they had sent, a number of mine either disappeared or were returned as undeliverable. Are we as user supposed to be kicked around until these monsters find a winner? What added to the confusion was that it took a Google search to find the settings to enable OE to get Orange webmail to transfer emails; it is as if they have no desire to help .... I found the answer to that one later ... this will do for now.
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