Ok, here goes. We have been customers of Orange broadband, formerly Wanadoo, formerly Freeserve for years and years now - with relatively few problems. Currently we are on the 8meg unlimited package, and used to get a fairly reasonably 3-6mb download speed until the last week or so where it has nearly always been less than a 1mb ranging from about 0.2 to 0.9 over a bunch of tests from various websites.
BT speedtester result:
Download speedachieved during the test was - 290 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
If anyone can help assess the problem or any advice at all, it'd be appreciated as this speed is practically making the internet connection redundant for our usage.
I used to use torrents, but not at all these days. Probably the heaviest use of the internet and one that requires at least a half decent connection is online gaming over Xbox Live. Sometimes the BBC iPlayer is used but not to a massive extent.
Apologies for bumping my thread, was there any solutions that I can do on my end to solve this as the problem is still not gone. Or is it just something that's going to become the norm, regardless of ISP?
Hi there Soups, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
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