Hi I am Lara, I have been with Orange since the freeserve days never really had any problems untill around 2-3 weeks ago when my conection was so slow i was unable to stream videos on iplayer and really load pages atall, i had this problem for a few days then it just went back to normal. But yea the problem is back and is even slower then before, download speeds ive been getting have been lucky to hit 3.0 kbps I really have no idea what the problem is ive tried resseting the router on many occasions checked all the phone lines. Called Orange and they just gave me the normal bull***t, nothing is wrong with the phone line etc i should have my normal 2mbps but this really isint the case. I have no idea if the problem is me or them?
Hi there laracroft, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
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