<Livebox Issues? ~ "Free" 8mb upgrade and the line drops constantly
Stenzel
Posted: Tue Nov 03, 2009 2:44 pm
Joined: 03 Nov 2009Posts: 3
I've been with freeserve->wanadoo-> and now Orange, a loyal customer you might say. This is the first time ever that I've had problems with my internet.
Basically the livebox started acting up a year ago when the wireless was in use or the room was too hot, so I disabled wireless and shoved a wireless router (non-adsl) into it. That worked for a while until Orange upgraded our net for some reason.
Went from 2mpbs -> 8mbps over night and worked brilliantly for a week or so. As I've registered an account to this site and typed this the line has dropped twice, each time the speed changing either higher or lower.
The attainable rate was always over 10,000 before.
In my attempt to fix things I've stuck a fan next to the damn box, completely replaced the cabling in the house (up to the main socket on the wall) and I've factory reset it countless times. I've also emailed them (not a fan of the bombay phone service) asking to try fix the problem by lowering the speed a little or doing some damn tests but I'm still waiting on one of those lovely generic copy/paste replys.
I'll give them until the end of the month
Cant play my games like this!
Download speedachieved during the test was - 3040 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
at 7:30am but the line dropped during the test so results will be inaccurate I guess :/
I'll do another when I get home tonight
edit: I'm running off my old speedtouch 330 modem for now and its working perfect at 6848kbps with no disconnects at all, I'm now assuming I have a sh***y Livebox which I'm gonna replace with a shiny new linksys adsl router. I hope it bloody works!
Edit: The speedtouch 330 modem is disconnecting in the same way the livebox does, scrap that idea...
So are you now convinced that only Orange can resolve this
I'm not sure why but there are several BTw re-sellers that are experiencing a high level of complaints concerning low throughput speeds and disconnections.
Hi there, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
I'd rather not give out details, for all I know that email account can be a free Orange one and you can be a scammer. Sorry but I've been robbed on the internet before.
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