After my flatmate used the internet in the morning I came to use it and the red light and power light were flashing. After numerous calls to Orange, (75 minutes!) I got a new box and thought 'great it'll be all sorted!'
However, this was not the case. Since I got the new livebox on 23rd October, I have had continuously slow speeds. These speeds have ALWAYS been 0.44mb/s and an upload of 0.05mb/s. This is from speedtest.net.
I have called many times and got the result 'we will get the engineers to look at it'. On the 3rd November, I got through to the escalation team and spoke to a 'Claire' who informed me to wait a week while the correct test/setup was done or something or other. It's now the 8th November and is still the same!
BT speedtest doesn't work with my connection, although I do have a dial tone.
These are the stats:
Description
Thomson Livebox 2 Mini uk v7.1-h323
Manufacturer
Thomson
SerialNumber
0835HH2EDF052CP
HardwareVersion
T-E.1.0
SoftwareVersion
6.3.9.6
DestinationAddress
PVC: 0/38
ModulationType
ADSL_G.dmt
ATMEncapsulation
VCMUX
ModemFirmwareVersion
bcm96358_ADSL_PHY_A2pBT009c1.d17d
Status
Up
LinkStatus
Up
LinkType
PPPoA
DataPath
Fast
UpstreamAttenuation
30
DownstreamAttenuation
50
UpstreamNoiseMargin
310
DownstreamNoiseMargin
303
UpstreamMaxRate
1360000
DownstreamMaxRate
10560
UpstreamCurrRate
64
DownstreamCurrRate
512
UpstreamPower
97
DownstreamPower
-54
UpTime
79536
Please tell me it's Orange and not me! The connection was fine before it happened.
Providing I'm interpreting these stats correctly (why the hell Thomson can't use a normal reporting system I don't know).
Downstream SNRM is massively high at 30.3dB which is why you're synching at 512kbps with the Upstream at 64kbps all this indicates a serious line/exchange problem.
I'm assuming the downstream power of -5.4dBm is the router incorrectly reporting.
With an attenuation of 5.0dB the exchange is possibly in your back garden
thanks for the quick reply! i thought the noise level was high, i am on the phone now to Orange and they have also reported a speed of .5mb/s and are seeing what can be done to resolve this so i am replying here while on hold!
The exchange is down the road from me approx 100 yards!
Now i've finished the call, a very helpful person called Bernard in the escalation team noticed that the standard speed of the line is only 0.5mbps! I asked why after ahving broadband since May that this would suddenly dropped, but he didn't know, so he has requested the engineers to try and up the speed and test tyhe line again.
Apparently the reason as to why the previous line tests were coming back as 'no fault' was because this 0.5mbps was set as an almost standard and my download speed was actually showing as normal!
Hoping this time it will get fixed (within 48 hours) lol!
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