hi
ive noticed that my connection speed has dropped over the summer( i was getting around 6 meg .currently im getting 500k . ive spoken to Orange who insist theres nothing wrong with my line .Ive been spun a load of yarn that there is a fault then you ring back later and the next customer service rep tells you that they no nothing of this?????? come on comunicate
Ive done a few tests on www.speedtest.BT and the results show
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 576(DOWN-STREAM),288 kbps(UP-STREAM)
IP profile for your line is - 500kbps
Actual IP throughput achieved during the test was - 460 kbps
Same problems as myself, They just dont care, lie after lie, just to fob you off and take more money when you phone in again, why do we put up with this,ORANGE must be the worst supplier in the UK, slow speeds and lies, all the time, I know how you feel and how many more thousands must feel the same, cant Offcom do soething like fine them 200 million or something, they deserve it.
Good luck with your quest! me I am off to PlusNet, got to do something.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 576(DOWN-STREAM),288 kbps(UP-STREAM)
IP profile for your line is - 500kbps
Actual IP throughput achieved during the test was - 460 kbps
Can you post the router stats please ?
It possible that you could have had a noise problem and the IP Profile has not reset afterwards.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 576(DOWN-STREAM),288 kbps(UP-STREAM)
IP profile for your line is - 500kbps
Actual IP throughput achieved during the test was - 460 kbps
Can you post the router stats please ?
It possible that you could have had a noise problem and the IP Profile has not reset afterwards.
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.3
Attenuation (dB) : 13.0
Attainable download rate (kbps) : 10944
ADSL status : Connected [0]
Yes you have a very noisy line and strangely for an IPStream connection you're not on Interleave which won't help.
If you have an NTE5 main BT socket (lower part of frontplate unscrews and there's a test socket inside bottom right) plu the router into that and then do both test again, BT speedtester and the router stats.
EDIT : just noticed that you are ona 0.5meg fixed connection for some reason. That's unusual for an attenuation of 13dB, normally it's used for difficult lines >60dB ????????
Yes you have a very noisy line and strangely for an IPStream connection you're not on Interleave which won't help.
If you have an NTE5 main <a href="http://btbb.at/theside?LID=21">BT</a> socket (lower part of frontplate unscrews and there's a test socket inside bottom right) plu the router into that and then do both test again, BT speedtester and the router stats.
EDIT : just noticed that you are ona 0.5meg fixed connection for some reason. That's unusual for an attenuation of 13dB, normally it's used for difficult lines >60dB ????????
why would i be on a 0.5 meg fixed line i pay for up to 8 meg i did a test in july that showed results of 6.8 meg when i ring Orange they say theres nothing wrong with the line however i dont think the guy knows anything and like other people have quoted its like they are reading from a script.
my house has a realy old type BT socket not the nte5 type however im going to remove the faceplate and make sure everythings connected tight and then disconnect my Sky box and phone and see what happens thanks for the advice and ill post the stats later
Hi Waynec sorry for bumping in but i've got the same problem - I think.
Borednow said "just noticed that you are ona 0.5meg fixed connection for some reason. That's unusual for an attenuation of 13dB, normally it's used for difficult lines >60dB ????????"
How'd you work that out?
I'm in a similar position and think I'm being capped - it should be an OK line but cant figure it out. - changed filters, connected to main BT plate, switched off/unplugged every other telecom device
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 18.5
Attenuation (dB) : 51.0
Attainable download rate (kbps) : 2656
ADSL status : Connected [0]
Hi there, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
I love the interjection here of the respose teams, " I think I can help " just had a letter this morning, apologising for the POOR SERVICE as its NOT WHAT WE EXPECT OUR CUSTOMERS TO RECIEVE, how is that helping? all that is doing is putting into writing what we already know, the way to help is to resolve the problem, QUICKLY and stop PUTTING US OFF WITH DELAY TACTICS, hows that for customer service.
I love the interjection here of the respose teams, " I think I can help " just had a letter this morning, apologising for the POOR SERVICE as its NOT WHAT WE EXPECT OUR CUSTOMERS TO RECIEVE, how is that helping? all that is doing is putting into writing what we already know, the way to help is to resolve the problem, QUICKLY and stop PUTTING US OFF WITH DELAY TACTICS, hows that for customer service.
i know what you mean ,well i emailed him ,we will see what happens
A guy from Orange called simon has been phoning me on a regular basis to update me on the problem and today it seems to have been sorted out . There was a problem on the BT exchange and interleave has been switched on and the noise has also . im happy now
Hey I have the exact same problem I live 80 meteres from the telephone exchange! My problem started in June and its now November! My livebox froze! My speed is now 424kbps dl and up 54kbps. I used to get 8 meg. Why??????? I have been lied to and palmed off witha siemens gigaset se 573 wlans dsl! It makes no difference. I am plugged directly into the wall. I refuse to unscrew the telephone baseplate I am not a certified engineer and I dont want to be held responsible for damages. What the hell is going on??? I have been passed from Caluitta to Bombay not one of these idiots has told me a reasonable answer!!! Am I being capped? Serioulsy I am one unhappy customer. 10 calls over 5 months 3 emails and a lot of nonsense back.
waynec wrote:
hi
ive noticed that my connection speed has dropped over the summer( i was getting around 6 meg .currently im getting 500k . ive spoken to <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> who insist theres nothing wrong with my line .Ive been spun a load of yarn that there is a fault then you ring back later and the next customer service rep tells you that they no nothing of this?????? come on comunicate
Ive done a few tests on www.speedtest.BT and the results show
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 576(DOWN-STREAM),288 kbps(UP-STREAM)
IP profile for your line is - 500kbps
Actual IP throughput achieved during the test was - 460 kbps
Hey I have the exact same problem I live 80 meteres from the telephone exchange! My problem started in June and its now November! My livebox froze! My speed is now 424kbps dl and up 54kbps. I used to get 8 meg. Why??????? I have been lied to and palmed off witha siemens gigaset se 573 wlans dsl! It makes no difference. I am plugged directly into the wall. I refuse to unscrew the telephone baseplate I am not a certified engineer and I dont want to be held responsible for damages. What the hell is going on??? I have been passed from Caluitta to Bombay not one of these idiots has told me a reasonable answer!!! Am I being capped? Serioulsy I am one unhappy customer. 10 calls over 5 months 3 emails and a lot of nonsense back.
waynec wrote:
hi
ive noticed that my connection speed has dropped over the summer( i was getting around 6 meg .currently im getting 500k . ive spoken to <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> who insist theres nothing wrong with my line .Ive been spun a load of yarn that there is a fault then you ring back later and the next customer service rep tells you that they no nothing of this?????? come on comunicate
Ive done a few tests on www.speedtest.BT and the results show
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 576(DOWN-STREAM),288 kbps(UP-STREAM)
IP profile for your line is - 500kbps
Actual IP throughput achieved during the test was - 460 kbps
I have a slow internet and i phone them probably 5 -6 times a week. 10 times in 5 months is not enough to make them fix it you need to keep at them like there's no tomorrow.
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