Good evening. After weeks of frustration with Orange 8meg service i'm please to share with you the method that I used to finally get this matter resolved.
A brief history - I had the 2meg service and upgraded to 8meg and was advised to expect around 4.5meg reliable service..... all good so far. The new service started around 3 and a bit meg and slowly deteriorated to under 1meg.
download speed some 1360Kbps
dsl available 5140Kbps
I.P. profile 1500Kbps - the bit where it sunk in that nothing else I could ever do would make a difference. I'd rebooted my router 20 times - my BRAS IP proflie was stuck. check yours
To shortcut and save you some pain here's how you can help yourself.
1. Leave your router switched on 24/7/365
2. collect results from speedtester.BT.net daily and make sure these are updated on your file with the broadband technical support team at Orange.
3. Under no circumstances become abusive or threatening. remain calm but persistent throughout.
4. After four days of providing results insist that a message is sent to the BT engineers to "reset my BRAS IP profile" and to forward your 'file' to the escalation team.
5. Speaking with customer services point out to them how many weeks you have suffered with poor service and less than reasonable service until they offer one months free broadband
Lastly ,when the matter is fixed do send thanks to customer services and the broadband technical support team and to Orange!
THANKYOU FOR FIXING IT - BUT WHY ON EARTH DOES IT TAKE SO LONG???
Hope this helps someone ,it took me nearly five weeks to arrive here......4.54meg download tonight lets hope it stays that way...
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lets hope it stays that way...
