Hi, i've bought a new up-to-date PC and i cannot connect to my Broadband account with it.
I've got the original Thomson SpeedDial 330 modem from Orange, and the installation CD (from when i moved from old-style dial-up to Broadband) but the install process hangs when i get to Step 4 "detecting the modem", even though i have it plugged into a USB port that i know works. Do i need to get updated modem / installation cd from Orange, or is it something else ?.
Hi there bobby909, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
Thanks for your reply Jonathan but i managed to sort it, i just grabbed the modem drivers from Thompsons website and installed it myself - all working fine now, but if i have any other issues i'll drop you an e:mail
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