I have an .fsnet email account with Orange Broadband, and I seem to be suffering from emails taking between 4 and 48 hours to arrive, if they arrive at all. This can be quite frustrating when dealing with correspondence that require immediate replies.
This year has been an unusual one for Orange, being problem free for the most part, so I'm wondering if anyone else is suffering from this problem. I really don't want a repeat of 2008 where I played office ping pong with the Orange helpline. They really are quite useless. This isn't a problem my end as it doesn't matter whether I pick my mails up using a client or go to Orange webmail.
Typical example is I sent myself a test email at 9.30am today and received it at 15:30pm. The worst one I have had so far was a very important email that was sent to me on the 25th of this month at 11:30am, requiring a reply within an hour, and it arrived on the 27th at 01:20am.
Joined: 23 Jan 2007Posts: 3Location: Banstead, Surrey
I'm not an Orange customer (thankfully!) but my parents are. They're having similar issues with incoming email. Mail is either being delayed 5 or 6 hours or more, or not appearing at all. An email I sent them at 7pm on Saturday and two more sent yesterday have yet to arrive.
Looking at the headers of mails they're receiving there's a delay at what appears to be the spam-checking stage. This has been happening since 27 Aug. A call to the customer service number proved as useful as a chocolate teapot - all they can say is they have lots of problems (probably unrelated!) with webmail....
Relevant section of the headers (anonymised) of a typical delayed email;
Return-Path: <xxxxxxx@btinternet.com>
Received: from mwinf3405.me.freeserve.com (mwinf3405.me.freeserve.com)
by mwinb3a01 (SMTP Server) with LMTP; Mon, 31 Aug 2009 04:53:01 +0200
X-Sieve: Server Sieve 2.2
Envelope-to: xxxxxx@yyyyyyyyy.fsnet.co.uk
Received: from smtp5.freeserve.com (mwinf3406 [10.232.11.34])
by mwinf3405.me.freeserve.com (SMTP Server) with ESMTP id 04FCC1C6AA95
for <fu6000000000000000013445157@back3a-mail01-01.me-wanadoo.net>; Sun, 30 Aug 2009 20:45:07 +0200 (CEST)
Received: from me-wanadoo.net (localhost [127.0.0.1])
by mwinf3406.me.freeserve.com (SMTP Server) with ESMTP id EB4DF1C00089
for <xxxxxx@yyyyyyyyy.fsnet.co.uk>; Sun, 30 Aug 2009 20:45:06 +0200 (CEST)
Received: from smtp816.mail.ird.yahoo.com (smtp816.mail.ird.yahoo.com [77.238.189.16])
by mwinf3406.me.freeserve.com (SMTP Server) with SMTP id A805E1C00081
for <xxxxxx@yyyyyyyyy.fsnet.co.uk>; Sun, 30 Aug 2009 20:45:06 +0200 (CEST)
X-ME-UUID: 20090830184506688.A805E1C00081@mwinf3406.me.freeserve.com
Received: (qmail 47792 invoked from network); 30 Aug 2009 18:45:06 -0000
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=btinternet.com;
I have an .fsnet email account with Orange Broadband, and I seem to be suffering from emails taking between 4 and 48 hours to arrive, if they arrive at all. This can be quite frustrating when dealing with correspondence that require immediate replies.
Miguel
You are not the only one! My husband has not had any emails for days! and I have numerous emails missing. I have checked the web server and they are not there! and they are not in the spam box!! I have checked several of the senders and they have definately sent regular emails several each day - the last one I received was 29th August! so I am missing several days worth of emails!
I emailed Orange! but daft really as I guess I will not get their reply!!!
Me too!! Problems since the 27th August but seem to be getting worse. Hardly any e-mails getting through. Interestingly enough any test e-mails I send myself come through straight away. Getting really fed up with it especially if these e-mails are lost rahter than just delayed.
Same here, mine started playing up on Friday, Pipex my ISP say its Orange....Orange say it Pipex, all i know is no Emails are even turning up on the Orange webpage, loads of Junk coming through.....normal mail either 48 hrs late or not arriving at all, i did send myself a test email at 6 am this morning and it came though at about 4 pm. is it worth complaining to Orange? are they aware of a problem? .
ps
I have just sent sent very polite request to find out if and when the problem will be sorted, just hope someone who knows what they are talking about reads it.
Joined: 01 Sep 2009Posts: 1Location: United Kingdom
I joined this forum especially due to this problem and it took Orange almost 24 hours to send me an automated reply!
Have hardly had any mail for 3-4 days, and I had an email sent me yesterday which was vital. When it didn't arrive, I came on here and found out about the problem. I then went to a friend who has another server and used her computer and email address to recieve my document..not good at all.
Can we sue Orange for not recieving emails which are vital to us in one way or another? If they were hit in the pocket they might start to sort things out!
Still no answers from Orange even though i sent them a meesage, still getting Junk, still not getting Bona fida mail, nothing has altered since all this started
I too have joined this forum just because of the current email problems.
Since the weekend test mails I send from various accounts either never arrive, or arrive very late.
I've now had a couple of tests returned to sender with cxn time out to one of the wanadoo email servers.
I've sent all details to support, but other than usual irrelevant questions about what version of outlook, what colour are your socks etc. nothing back. Though when I did phone a couple of days ago they admitted some server problems,
I've been using this mail service for many years, back to the freeserve days, and have never had problems of this duration and severity - maybe they are just trying to get rid of their user base ?
I too have joined this forum just because of the current email problems.
Since the weekend test mails I send from various accounts either never arrive, or arrive very late.
I've now had a couple of tests returned to sender with cxn time out to one of the wanadoo email servers.
I've sent all details to support, but other than usual irrelevant questions about what version of outlook, what colour are your socks etc. nothing back. Though when I did phone a couple of days ago they admitted some server problems,
I've been using this mail service for many years, back to the freeserve days, and have never had problems of this duration and severity - maybe they are just trying to get rid of their user base ?
I am having the same problem. On Tuesday morning I phoned to report it and was told the problem will be fixed within 24 hours. Now is Thursday evening. Still not working! When I phoned them again I got the same reply - within 24 hours!!! I work from home and loosing business. I am at my wits end. Did anybody have any joy yet?
I also joined because of email problems. Have been with Orange (Freeserve Wanado) for about 10 years and find the unlimited unique email feature great for tracking down who has sold my email address. i was surprised just how many companies immediately sell your details on or have such weak security that employees or hacked servers reveal them within days and you start getting the invevitable adverts for "gentlemen's aids" addressed "TO:" that account.
However starting towards the end of August friends advised me of bounced messages. I noticed that I had gone from a predictable 11,000 spam emails per week down to maybe 50 emails a day (if that)
Since about the 1st of September I'm also getting emails NOT addressed to me in the headers. Either by Envelope or TO: field. Fortunately for these customers this is only spam at present. This suggests mailbox corruption where invalid messages are being placed in my POP3 mailbox.
Checking the IP addresses in headers I've plugged them into a spamfilter I wrote myself but it's still hard keeping up with the new randomly-generated address prefixes. e.g. sdflsikzcy@[mydomain].freeserve.co.uk
I've analysed headers and found that one specific mail server is consistently failing as will be shown from bounce/time-out emails if you scan the headers. (others may fail in due course)
Namely - "back3a-mail01-02"
"connect to back3a-mail01-02.me-wanadoo.net[10.232.97.69]:"
Connection timed out"
Having worked in 2nd/3rd line IT support in large corporations I *do* understand the issues and I'm very grateful for the free POP email I've had - but can't fathom why some action has not yet been taken as this must be causing a lot of pain to paying customers. It's been a few weeks now with not much progress.
Also, the IP back-traces indicate that the spam is coming from a distributed botnet from live IPs which could (and ought to be) blocked. It's not rocket science to build up a blockfilter for infected machines.
Also, if someone from Orange 3rd line support reads this it's about time someone got their head around filtering "TO:" addresses on wildcard domain accounts (like <anyname>@mydomain.fsnet.co.uk). 99% of the spam I get are "Joe Jobs" attacking my own Freeserve (orange) domain. I had to write software to sit on my webserver 24/7 just deleting such mails directly off the server. A better idea would be to have "whitelist" applied to such accounts and then delete everything else. Poss. configured via webmail as you can do to a degree already.
I know from bounce messages that my Freeserve.co.uk addy is being used to send out crap (including ****) to other people and I've even had to point out to angry recipients that such email originate in China or Korea. It seems most people still don't "get" this one and I really DO NOT think that the legislation which people keep urging for is going to help us here. These are technical problems with technical solutions.
"Joe Jobbing" has evolved precisely because there are weaknesses in the system. If this gap was plugged I'm sure there would be less need for overloaded mail servers to collapse in a big heap!
In the meantime I've signed up for Googlemail but now I've got about 200 unique forum and other website accounts to change over including all the captcha/confirmation and other hoops to jump through. What a pain!
So pretty-please Orange, just pull the plug on LACNIC/APNIC links to stem the botnet tide or something and at least get the mailserver back online!
Today I have started to see some of my emails! BUT only on the webserver!!! they will not download to any of our accounts! I can view them on the web and can forward them to my computer using the same email address (and yes they download!) BUT they will not download themselves! it is as if they have go their account details corrupt in some way.
Still missing lots of mail form the 28th onwards although SPAM e-mail does seem to be trickling through slowly and got lots of today's mail instantly. Just checked webmail - no old e-mails sitting there waiting to be read. In fact there is absolutely nothing there - nothing in inbox deleted or sent!!! Surely should just be a mirror image of Outlook?? Or am I missing something? Any advice please??
Small Update: I have so far been on the phone to tech support with no result. I have also sent 3 emails to customer service, one of them being to a Darren (as found on this site) with only one automated reply which arrived 8 hours after it was generated.
Come on Orange, this isn't good enough. 24 to 48 hours of this is bearable, but this has been going on since the 25th of August. It is now making life difficult for me!
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