I have an up to 8Mb connection and the line is rated to 6Mb although it is often a lot less. I am not complaining about that but Three days ago the download speed dropped to just 128kb - less than 2% of the expected speed. At the same time the upload speed is a fairly normal 300 - 350kb. The Indian call centre has said there is a fault on the line and are running a 5 day check on it. I have checked it regularly on www.speedtest.net and the upload speed is a constant 128 +/- 2 kb. As this is so steady and the upload speed is variable but 3 times the download speed I am pretty certain that there is something capping the speed somewhere. I asked the call centre whether Orange might have applied a cap because of exceeding the "fair-usage" policy. The call centre says that this is not the case - and certainly I have had no communication from Orange to say that it is.
I have asked BT to check the line. They confirm that the voice channel is OK but can't check the broadband. They say that this has to be done by BT wholesale who do not deal with individual subscribers - only ISPs.
I don't think there is anything wrong with the line but how can I make progress?
Are you on LLU or IPstream ? (Line rental to Orange or BT ?)
Your router stats would be a big help.
If its a livebox, goto http://192.168.1.1 username admin password admin
Goto system information and its the bits marked in red.
For the record - PC is wired into the livebox. Asus EEE (linux) on wireless link has the same slow speed. Next door's connection is much faster (we have had a case when everyone on the local exchange lost broadband connection. If it is a dodgy line I would expect the download rate to vary - not stick at 128. The Livebox has been set up for more than a year and althoough the rate has dropped to 1Mb on occasions it has never dropped this low. I have not changed any settings lately.
There's certainly an issue on the line, Interleave has been turned on likely in an attempt to stabalise an iffy connection and its in G.DMT mode which is the old upto 2 Mb/sec but its reporting an attainable rate well above that. So all is not well, the standard procedure is that the ISP will ask you to make sure the router is plugged into the master socket, (and ideally the master 'master' behind the fascia of the master socket it you have one) you're tried another filter and restarted the router. This is to make sure its not a local wiring issue before they get the men in vans on the case.
Thanks again, Pluggy. Something has happened!! Download speed is now 4.8 - 5.5 Mb, upload 350 kb. This is what I was used to (but still nothing like the 7.7 Mb the line is rated for. No communication from Orange. I can only assume they have found the capping problem in their system and removed it. I haven't changed anything.
Interested in your comments on the settings. Can Orange change them without my knowledge? I have checked and they are still the same as I reported here earlier. Is there any need/advantage in changing them?
The router will change the settings itself depending on the line conditions, you can't change them. The interleave can be applied by the ISP if you have an unreliable connection. Monitor it for a few days, its likely the fault has been rectified. Restarting the router will generally cause some changes, its always worth a try. I shouldn't pay too much heed to the attainable download rate, mine says 13218, but I'm not going to see that on an 8mb connection. o2 (now Sky)/Bethere do those kinds of speeds, but not on this exchange. What you get at the end of the day on any ISP is something of a lottery, it depends on a dozen conditions, most of which they have no control over. ADSL is a fudge, old telephone lines weren't designed for carrying high speed internet.
I'm gonna just pop in here. I think I have a problem similar to this
My old router stats are (before update)
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.1
Attenuation (dB) : 22.0
Attainable download rate (kbps) : 9952
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 2272 288
And now after the update they said they applied
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Interleave
Noise margin (dB) : 8.3
Attenuation (dB) : 22.0
Attainable download rate (kbps) : 9536
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 8096 448
But online in Games on the Xbox 360 I am still getting a lot of lag
For the last 5 days my connecton has been between 64 and 135k. Orange tech say (I think- usual heavy Indian accent) they are upgrading me to 3 Meg and this means 10 days "stabilisation". What?
BT say my number is good for 2 meg, my postcode good for 4.5 meg, Orange say 2.5 meg, and they are upgrading me to 3?????
Why does speeding up my connection take 10 days and involve slowing me right down? Why did my computer connection slow down days before they say the started the change? Why was I not emailed about this? Why have 2 emails I sent to them been ignored? Why should I stay with Orange?
_________________ STILL TRYING TO MAKE SENSE OF WWW
I wonder whether Orange are trying to actively push customers of non-LLU exchanges away? I had a letter a couple of weeks back saying they were working on my exchange to improve reliability and that I 'might' even see a speed increase. This followed the letter saying I was going to pay £25 instead of £20 per month. Well. my BRAS profile went down yesterday from 4Kbps to 3Kbps even though my line has regularly offered around 4Kbps actual download speed during the day. I now have the 'pleasure' of a 12db SNR margin which I don't want (why?) when I had 6db before and never had any drop-outs with my Interleave over the last 2 years. Paying 25% more for a maximum speed of 25% less at the same time doesn't seem like good business; perhaps it's time to move on.
There have been a number of threads on various forums concerning connection problems following BT's conversion work (Orange can't be blamed for this one )
Keep checking on www.speedtester.BT.com although because of these problems the site is nearly always busy during "normal" hours.
10 day stabilisation (training) period only occurs once and that is at the very first log on to the initial connection. It establishes Maximum Stable Rate (MSR). Any subsequent change in IP Profile is immediate when downwards and usually over a 3-5 day period when re-establishing upwards.
10 day stabilisation (training) period only occurs once and that is at the very first log on to the initial connection. It establishes Maximum Stable Rate (MSR). Any subsequent change in IP Profile is immediate when downwards and usually over a 3-5 day period when re-establishing upwards.
I see what you're saying, however, the reason these good folks are having their price increased is because B T, as you probably know, have increased the price for their wholesale offerings. IPStream Max is the least expensive option, and this is the product they're being migrated to, hence the 10 day stabilisation period.
Not everyone is already provided on IPStream Max, but they will be, and that requires the IP profile to be set to give the MSR. Even folks who are already on IPStream Max will get the letter advising about work at the exchange (because that's how Orange's automated systems like to work).
Not everyone is already provided on IPStream Max, but they will be, and that requires the IP profile to be set to give the MSR.
Even folks who are already on IPStream Max will get the letter advising about work at the exchange (because that's how Orange's automated systems like to work).
No they won't. If they're on LLU then they will stay on LLU.
"The work" is the BT WBC conversion from IPStream Max to ADSL2+. The work is nothing to do with Orange because the exchange is not LLU.
Not everyone is already provided on IPStream Max, but they will be, and that requires the IP profile to be set to give the MSR.
Even folks who are already on IPStream Max will get the letter advising about work at the exchange (because that's how Orange's automated systems like to work).
No they won't. If they're on LLU then they will stay on LLU.
"The work" is the <a href="http://btbb.at/theside?LID=21">BT</a> WBC conversion from IPStream Max to ADSL2+. The work is nothing to do with Orange because the exchange is not LLU.
It stands to reason that if it's already LLU, it's staying LLU.
WE'RE DISCUSSING IPSTREAM HERE!
The poster was told their package was increasing in price, then they were told work was being done at their exchange. I was involved with the IPStream Price Change/Migration project before it was even at the trial stage in March 2009, and to the present day. I kinda know what's going on and how it works.
I can't be bothered to argue with you for the sake of it. I'm not paid to be here, I'm here by choice, well, I was. I'll leave you in the capable hands of "Jonathan Orange Response"
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